Delivery / Client Engagement Manager

Job Title: Delivery / Client Engagement Manager

Location: Mountain View CA/Hybrid

Key Pointers to Focus on While Sharing Profiles (Along with JD):

• Strong Executive Communication: Candidates must demonstrate excellent client-facing communication and executive presence, with the ability to conduct structured discussions, QBRs, and engage with senior stakeholders.
• Experience Across Engagement Models: Exposure to multiple delivery models such as staff augmentation, managed services, and outcome-based delivery engagements.
• Staff Augmentation → Managed Services Transition: Proven experience transitioning or expanding staff augmentation engagements into managed services or other strategic engagement models, with clear examples and measurable outcomes.
• Business Growth & Revenue Expansion: Ability to grow accounts, identify expansion opportunities, and drive revenue through upsell/cross-sell within existing client engagements.
• Delivery Leadership & Global Team Management: Experience leading delivery teams across distributed environments (onshore, offshore, and nearshore), managing performance, resolving escalations, and ensuring delivery outcomes.
• Data-Driven Impact: Profiles should include specific metrics and outcomes (portfolio size, revenue growth, team size managed, SLA improvements, program scale, etc.) rather than generic responsibilities.

Key Responsibilities

Executive Client Leadership

• Engage Director/VP-level stakeholders with structured, executive-ready communication
• Lead QBRs, governance forums, and escalation management
• Drive data-backed delivery conversations

Delivery & Governance Ownership

• Own end-to-end delivery performance across distributed teams
• Establish KPI dashboards, SLA tracking, and governance cadence
• Implement structured escalation and risk management frameworks

Profitability Management

• Own or influence engagement P&L
• Drive margin optimization (offshore mix, utilization, pyramid structuring)
• Lead renewals, scope expansions, and commercial discussions

Revenue Growth

• Identify expansion opportunities within the account
• Partner with sales to shape new opportunities
• Contribute to measurable account revenue growth

People Leadership

• Lead large delivery teams
• Drive performance management and retention
• Ensure workforce planning and backfill readiness

Required Experience

• 15+ years in Delivery / Program / Client Engagement roles
• Experience managing large enterprise accounts within global consulting/service firms
• Strong delivery governance experience (KPIs, dashboards, QBR cadence)
• Proven measurable outcomes in margin improvement and revenue growth
• Strong executive communication skills