Delivery Coordinator

Techify is seeking an organized and people-focused Delivery Coordinator to support our service delivery team. In this role, you will keep delivery moving: projects start ready, meetings run on time, vendors arrive prepared, and clients always know where things stand.

You will coordinate projects from handover through closeout, schedule kickoff calls, work with vendors and delivery partners, and manage escalations until they are resolved. You will run and document meetings, capture transcripts and action items, and follow up until every commitment is closed.

As a key point of coordination between clients, engineers, advisors, and vendors, you will help make sure nothing falls through the cracks and every client feels informed and looked after.

Your success in this role will come from combining attention to detail, clear and friendly communication, and disciplined follow-through, while staying calm and organized when priorities shift.

Who We Are

Techify Inc is an IT services provider dedicated to delivering exceptional support that saves clients time and minimizes risk. Specializing in supporting professional services firms and non-profit organizations, Techify helps clients manage their IT environments efficiently and securely, with a focus on rapid response, strong cybersecurity practices, and dependable service delivery.

Our Values, and How They Show Up in This Role:

• Get Smarter Everyday: You learn our tools and processes quickly and look for better ways to run them.
• Work AI Smart: You use AI tools to capture transcripts, summarize meetings, and draft updates, and you check the output before it goes out.
• Go to the Front of the Net: You raise a missing detail or a slipping date early, before it becomes a client problem.
• Show the Love: Every client, teammate, and vendor interaction is warm, prompt, and respectful.
• Plan for Success: Nothing gets scheduled until the handover is complete and everyone knows what good looks like.
• Own It: When you commit to a follow-up, it gets done. When it cannot, you say so early.
• Make it Fun: You bring energy and positivity to the team, even on a busy day.

We Want to Hire You If

• You enjoy working with people and get energy from connecting clients, teammates, and vendors.
• You are highly detail-oriented and take pride in getting things right the first time.
• You like structure and follow process consistently, and you can adapt calmly when priorities change during the day.
• You are a collaborative team player who enjoys supporting others and building agreement, rather than needing to be in charge.
• You communicate clearly and warmly in writing and on calls.
• You are comfortable managing several projects, meetings, and deadlines at once without dropping details.
• You have 2 or more years of experience in project coordination, service coordination, or administrative support, ideally in an IT services, managed services (MSP), or technology environment.
• Experience with a PSA or ticketing system (Autotask preferred), Microsoft 365, and Microsoft Teams is an asset.
• You are available to work hours aligned with Eastern Time (Toronto) business hours.

A Day in the Life at Techify

Project Coordination

• Confirm every project has a complete handover pack before it is scheduled: approved scope, client contacts, dependencies, and hardware status.
• Schedule kickoff calls and book project work in Autotask against the approved scope.
• Reconcile project hours weekly and flag any variance to the project owner early.

Vendor Coordination

• Schedule, brief, and follow up with vendors and delivery partners against approved work.
• Track hardware and vendor dependencies so they never hold up a start date.

Client Communication and Escalations

• Keep clients updated at every stage of their project and after each meeting.
• Log escalations, route them to the right owner, track them to closure, and keep the client informed throughout.

Meeting Support

• Schedule kickoff, client, and internal meetings and prepare clear agendas.
• Run meetings on time and keep the discussion focused.
• Document transcripts and action items and share them within one business day.

Follow-Through and Delivery Support

• Log actions from meetings and projects in Autotask with an owner and due date, and follow up until they are closed.
• Support the wider service delivery team with other coordination tasks as needed.

How Success Is Measured

Success in this role is measured by readiness, accuracy, responsiveness, and consistent follow-through.

You will:

• Ensure every project starts with a complete handover pack.
• Keep every project scheduled against an approved scope.
• Reconcile hours weekly in Autotask.
• Keep clients informed at each stage, without being chased.
• Distribute meeting notes and action items within one business day.

Total Compensation

• Salary range between 55,000-70,000/month
• Employee Assistance Program through Telus
• Fully remote role
• Work with a supportive, driven, and accountable team

To be considered for this role, you must complete the Culture Index (see below) and apply.

Culture Index: https://go.cultureindex.com/p/W3lkcDedINkjoV

Industry

• IT Services and IT Consulting

Employment Type

Full-time Contract, fully remote

Pay: Php55,000.00 - Php70,000.00 per month

Benefits:

• Paid training
• Work from home

Work Location: Remote