Delivery Coordinator

Job Summary

The Delivery Coordinator is passionate about medical Cannabis, provides product knowledge to our patients and explains the benefits of buying specific products. The Delivery Coordinator will deal directly organizing and having a delivery team facilitate all orders. The Delivery Coordinator will oversee the entire delivery team and delivery drivers.

Essential Duties and Responsibilities

• Prepare transportation manifests and ensure that all appropriate signatures are obtained as per state regulations- delegate routes to appropriate delivery teams.
• Plan and follow local routes and time schedules - manage Onfleet program.
• Maintain professional communication with customers to relay times of arrival and status updates
• Ensure team’s high service standards are met for online pickup and delivery orders
• Load, unload, prepare, inspect, and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients’ complaints
• Complete logs and reports- on the spot rectification of any discount, CanPay & dispensation issues.
• Responsible for dispensing medication via the OMMUR.
• Follow DOT regulations and safety standards
• Supports leadership in ensuring the completion of all online orders on our online order management system.
• Coordinates and supports orders delivery.
• Maintain online Express Management system for delivery and express (initiate new orders, expire old orders)
• Maintain constant communication with Call Center team regarding all online orders (mitigate issues, compliments, reviews)
• Strategize with management team on delivery and pick up program improvements.
• Coach and develop delivery teams when needed.
• Ensure tracking of all Paid and Unpaid delivery orders- keeping with company standards for metric keeping.
• Follows the Company’s selling standards to meet the team and individual sales goals and metrics.
• Keep up with weekly and monthly vehicle maintenance, keeping it ready for inspection by AMG or DOH at any time.
• Models best-in-class service experience that consistently strives to exceed customers’ expectations.
• Inspires customer confidence and creates loyalty to Company brand.
• Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures.
• Accountable for accurately utilizing Biotrack to record driver notes and keep track of Call Center notes.
• Communicates with a member of management to maintain patient traffic flow and maximize sales and customer satisfaction.
• Responds to in-person patient requests, compliments, and resolves simple complaints, through e-mail, or by phone requesting supervisor support as needed.
• Maintains knowledge of all medical Cannabis, and related products and services offered, as well as applicable state and local laws and regulations and industry news.
• Educates patients and DPC’s on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods.
• Discusses inventory levels with Manager or Assistant Manager to maintain accurate online menus and update menus and checklist as needed.
• Other responsibilities and duties as assigned.

Minimum Qualifications

• Must be at least 25 years of age and comply with all local, state, and company regulations.
• Previous client engagement experience (2-3 years preferred).
• Must be able to ensure accurate data-entry and record keeping and have experience with Biotrack systems.
• Knowledge of medical Cannabis policy and law preferred.
• Ability to work in a fast-paced, changing, and challenging environment.
• Proficiency in Windows-based and other software and Internet navigation.
• Point of Sale software and cash handling is a plus.

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 25 lbs. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.