Delivery Coordinator

Key Responsibilities

A. Vehicle Delivery Coordination

• Coordinate vehicle delivery schedules with the sales team, stockyard, PDI team, and customers.
• Ensure vehicles are available and ready for delivery as per the committed date.
• Monitor vehicle allocation, stock availability, and movement from the yard to the delivery area.
• Ensure proper vehicle cleaning, preparation, accessories fitment, and final inspection before delivery.
• Arrange timely handover of LCVs to individual, fleet, and corporate customers.

B. Documentation and Registration

• Verify the availability and accuracy of vehicle-related documents, including:
• Sales invoice and delivery note.
• Registration and RTO-related documents.
• Insurance documents.
• Temporary/permanent registration details, as applicable.
• Warranty booklet, service records, and owner's manual.
• Coordinate with the accounts, insurance, finance, and registration teams to resolve pending documentation.
• Ensure all delivery formalities are completed before handing over the vehicle.

C. Pre-Delivery Inspection (PDI)

• Coordinate with the service department to ensure PDI is completed.
• Verify vehicle condition, chassis and engine numbers, fuel level, tyres, battery, lights, and accessories.
• Ensure defects or damages identified during inspection are rectified before delivery.
• Maintain PDI checklists and obtain necessary approvals for vehicle release.

D. Customer Coordination

• Confirm delivery dates and timings with customers.
• Communicate delivery status, delays, and pending formalities.
• Coordinate vehicle demonstrations and explain basic vehicle features, warranty, and service schedules.
• Ensure customer acknowledgement and delivery satisfaction feedback are recorded.
• Handle delivery-related complaints and coordinate with relevant departments for resolution.

E. Interdepartmental Coordination

• Work closely with Sales, Stockyard, Service, Accounts, Insurance, Finance, and RTO teams.
• Follow up on pending payments, loan disbursements, registration, accessories, and vehicle readiness.
• Ensure smooth coordination between departments to avoid delivery delays.
• Maintain accurate delivery records and update the dealership's CRM or DMS.

F. Reporting and Compliance

• Prepare daily vehicle delivery plans and delivery status reports.
• Maintain records of vehicles invoiced, delivered, pending, and delayed.
• Track delivery targets and report deviations to the Sales Manager.
• Ensure compliance with dealership policies, vehicle release procedures, and safety requirements.

Pay: ₹14,500.00 - ₹20,000.00 per month

Work Location: In person