Delivery/ Customer Service Advisor

The Role

Tesla Delivery Advisors guide customers from order to the moment they drive away in their vehicle. You own the customer experience through preparation, documentation, scheduling, and delivery day, ensuring every handoff is accurate, on time, and genuinely premium. This is a high-touch, high-ownership role for someone who thrives in a fast-paced environment and cares deeply about getting the details right.

What You’ll Do

• Serve as the primary point of contact for customers preparing to take delivery of their Tesla
• Guide customers through all pre-delivery requirements, including documentation, financing coordination, registration, and any trade-in steps
• Proactively communicate order status, timelines, and next steps so customers always know what to expect
• Schedule and manage delivery appointments, balancing customer availability with vehicle readiness
• Coordinate with Sales, Finance, Logistics, and Operations to resolve issues before delivery day
• Maintain accurate customer and order records throughout the delivery process
• Uphold a consistently excellent customer experience under volume and time pressure
• Share feedback to improve local delivery processes and the overall ownership journey
• Support the wider delivery team and take on related duties as needed

What You’ll Bring

• Strong customer-facing experience in a fast-paced, high-volume environment (retail, hospitality, automotive, luxury service, or similar)
• Excellent organization and follow-through, you can manage many active customers without dropping details
• Clear, professional communication skills in person, by phone, and in writing
• Comfort handling sensitive documents and coordinating financial or registration paperwork with a high degree of accuracy
• Ability to stay calm, solution-focused when plans change
• Confidence learning and working across multiple digital systems
• Genuine interest in electric vehicles and creating a memorable ownership experience
• Flexibility to work evenings, weekends, and holidays as business needs require
• Bachelor’s degree or equivalent practical experience
• Valid driver’s license, 2-year minimum with a clean driving record

Why This Role Matters

A great delivery is often a customer’s first real moment with Tesla. Your work turns a completed order into a confident new owner and directly shapes how people feel about the brand from day one.