Delivery Head

About DataNimbus:

DataNimbus is an enterprise AI company with deep vertical solutions in financial services and industrial sectors. We build domain-native AI that understands how industries actually operate, not just how data flows through them. Our solutions are outcome-driven and industry-specific, delivering measurable results across how money moves, how assets perform, and how businesses grow. We go deep so our customers don't have to start from scratch.

Domain depth. Enterprise scale. AI outcomes."

With headquarters in the U.S. and offices in India and Canada, DataNimbus operates globally, fostering a culture of responsible innovation, adaptability, and customer-centricity. We pride ourselves on being a trusted partner for customers navigating the complexities of Data+AI and payment modernization.

Role Objective:

The Delivery Head owns delivery outcomes and technical capability for DataNimbus's Payments business. The role brings delivery owners and technical leads into one line, so every finhub client gets on-time, high-quality delivery from a team that keeps getting stronger.

Key responsibilities:

Delivery

• Own on-time, on-budget, quality delivery across all 16 finhub accounts, including implementations, change requests, upgrades and managed services.
• Run a single delivery governance rhythm: account status, RAID logs, release plans and steering-committee readiness.
• Own the fix on escalations: recovery plans, root-cause analysis and preventive actions, with the CS Manager handling the client communication.
• Make sure every account has a named delivery owner and technical lead, and close gaps
• Hand accounts over cleanly from implementation to steady state, including hypercare exit criteria.

Competency

• Build the finhub technical competency: skills matrix, certification paths, reusable accelerators and delivery playbooks.
• Plan capacity and staffing across accounts, and keep bench and utilisation healthy.
• Hire, onboard and grow technical leads and delivery managers; plan succession for key people.
• Balance load across the team, so no technical lead carries more than they can deliver well.

Commercial and customer

• Estimate and scope CRs and new work with India Sales, and stand behind the estimates.
• Join account business reviews
• Spot expansion opportunities from delivery and pass them to Sales and CS.

Experience and skills

Must have

• 15+ years in software delivery, with 5+ years leading multi-account delivery for banks or financial institutions.
• Hands-on delivery of payments, cash management or corporate banking platforms, ideally product-led implementations rather than pure services.
• Has led teams of 15 or more, combining delivery managers and technical leads.
• Track record of recovering troubled projects and handling executive escalations with bank stakeholders.
• Strong estimation, scoping and commercial sense for change requests and SOWs.

Good to have

• Working knowledge of Indian banking regulation affecting payments (e.g. RBI guidelines for payment aggregators and escrow).
• Building a competency or practice: skills frameworks, accelerators, hiring pipelines.
• Delivery for foreign banks or insurers alongside Indian banks.

Personal qualities

• Calm under pressure and direct with clients about risks.
• Coaches people and builds leaders, rather than doing the work for them.
• Comfortable working in a matrix with Sales, Customer Success and Engineering.

Why Join DataNimbus?

At DataNimbus, we believe in shaping a sustainable, AI-driven future while offering an environment that prioritizes learning, innovation, and growth.

Our core values—Customer-Centricity, Simplicity, Curiosity, Responsibility, and Adaptability—are the foundation of our workplace, ensuring every team member can make a meaningful impact. Joining DataNimbus means being part of a dynamic team where you can:

● Work with cutting-edge technologies and revolutionize workfl ows in Data+AI solutions.

● Contribute to solutions that are trusted by global businesses for their scalability, security, and efficiency.

● Grow personally and professionally in a culture that values curiosity and continuous learning. If you are passionate about innovation, ready to solve complex challenges with simplicity, and eager to make a difference, DataNimbus is the place for you.