Delivery Head

We are hiring a Delivery Head – Telecom (OSS/BSS) -15 + years expeirnce for a global IT services company based out of Nairobi, Kenya, or Johannesburg, South Africa

Role overview

We are seeking a senior delivery leader to oversee telecom projects and programs across the OSS/BSS domain. The successful candidate will bring strong delivery experience from an IT services company, with a record of managing client relationships, leading teams, and delivering complex engagements.

Responsibilities

• Lead end-to-end delivery of telecom OSS/BSS projects and programs, from planning through implementation and ongoing support.
• Manage delivery scope, schedules, budgets, quality, risks, and contractual commitments.
• Build trusted relationships with client stakeholders and serve as a senior escalation point.
• Lead and develop multidisciplinary delivery teams across locations and functions.
• Coordinate with sales, solution, product, and operations teams on proposals, transitions, and account growth.
• Establish delivery governance, reporting, and continuous improvement practices.
• Identify delivery risks early and drive resolution with clients and internal teams.
• Manage P&L

Requirements

• Around 15 years of experience in IT services, including significant leadership of client-facing delivery.
• Strong experience delivering projects or programs in the telecom domain, particularly OSS/BSS.
• Experience managing large teams, complex engagements, and senior client relationships.
• Demonstrated responsibility for delivery performance, financial outcomes, and service quality.
• Strong communication, negotiation, planning, and problem-solving skills.
• Ability to work from Nairobi or Johannesburg; locally based candidates are preferred.