Delivery Lead

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project.

The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel.

The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction.

Responsibilities:
Oversee overall service delivery management.
Ensure adherence to Service Levels.
Collaborate with client Service Delivery management personnel.
Manage the compilation of metrics around open tickets, backlog, aging, etc.
Drive metrics-driven continuous improvement and customer satisfaction.

Must-Have:
Proven experience in delivery management.
Strong leadership and team management skills.
Excellent communication and stakeholder management abilities.
Proficiency in using ServiceNow (SNOW) toolset for incident management.
Good-to-Have:
Experience in managing Oracle-related projects.
Familiarity with ITIL processes and frameworks.

Mandatory Key Skills

oracle,management skills,service delivery management,delivery leadership,wfm,real time analysis,rta,workforce management,project management,delivery management,javascript,team management*,stakeholder management*,incident management*,servicenow*,itil*