Delivery Lead

Job Title: FP&A Delivery Excellence Lead

Experience Range: 15- 20 Years

Location: NCR

Job Description:

• 15+ years in FP&A, Finance Operations, Shared Services, GCC, GBS or BPS
• Experience managing large global delivery organizations
• Proven track record in Delivery Excellence, Governance, Quality and Risk Management
• Experience driving transformation, automation, AI and productivity initiatives
• Hands on experience in Value Stream Mapping, Lean Six Sigma methodologies, driving process improvement using LSS methodologies
• Working experience in Delivery Process Maturity assessments
• Strong client and stakeholder management across global geographies

Key Responsibilities:

• Establish Delivery Excellence governance, controls and review frameworks.
• Improve quality, productivity, utilization, CSAT and operational KPIs.
• Drive standardization, automation and AI-led transformation initiatives.
• Lead risk management, audits, compliance and escalation governance.
• Create executive dashboards, metrics and performance reporting.
• Coach teams and build a culture of accountability, quality and continuous improvement.