Delivery Lead

Manager - ST&S Delivery

JOB DESCRIPTION

Manager/Associate Director - ST&S Delivery

Settlements | iData | Contracts & Confirmations | Accounting, Reporting & Controls

Role Purpose

The Manager, ST&S Delivery will own end-to-end service delivery across assigned Oil & Gas Supply, Trading & Shipping operations covering Settlements, iData, Contracts & Confirmations, and Accounting, Reporting & Control, the role will lead operational teams, manage client governance, maintain service performance and controls, resolve material escalations, and execute the agreed transformation roadmap. The Manager will translate the Delivery Head’s strategic direction into operational plans and ensure accurate, timely and controlled delivery across high-value and time-sensitive processes.

Key Responsibilities

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Own delivery performance across assigned ST&S processes, ensuring achievement of agreed SLAs, KPIs, quality standards, close-calendar commitments and control requirements.

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Lead operational delivery across settlements, reference and master data, contracts and confirmations, and accounting, reporting and controls.

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Establish effective workload management, capacity planning, staffing, prioritization and resource-deployment practices across delivery teams.

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Monitor volumes, work queues, ageing, exceptions, reconciliations, productivity, quality and operational risks; intervene early where performance is at risk.

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Lead resolution of material settlement breaks, confirmation mismatches, contract exceptions, data defects, reconciliation differences, accounting issues and control failures.

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Act as the primary operational contact for assigned client stakeholders and lead service reviews covering delivery, risks, controls, improvement actions and transformation progress.

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Build effective relationships across trading operations, finance, treasury, legal, tax, credit, risk, compliance, technology and data teams.

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Ensure adherence to maker-checker controls, four-eye reviews, delegated authorities, segregation of duties, approval protocols, records retention and audit-trail requirements.

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Oversee operational-risk events, control incidents, audit findings, business-continuity requirements and remediation actions.

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Prepare and present governance packs covering service levels, quality, ageing, productivity, risk, controls, financial performance and improvement outcomes.

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Convert the transformation roadmap into executable initiatives, milestones, resource plans, readiness criteria and measurable benefits.

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Lead process diagnostics and standardization; sponsor workflow, digitization, analytics and automation opportunities after stabilizing performance and addressing source-data causes.

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Ensure SME participation across design, validation, testing, UAT, knowledge transfer, hypercare and post-implementation reviews.

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Retain appropriate human review and approval for material commercial, legal, regulatory, accounting and payment decisions.

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Lead Deputy Managers, Team Leads and operational teams; set objectives, coach leaders, build cross-skilling, maintain succession coverage and strengthen accountability.

Manager - ST&S Delivery

Core Domain & Functional Skills

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Strong understanding of the Oil & Gas, energy or commodity-trading lifecycle across crude, products, gas, LNG and/or power.

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Settlements: AR/AP invoicing, pricing validation, payment preparation, netting, cash allocation, collections, disputes, intercompany, ancillary/brokerage settlements and reconciliations.

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iData: counterparty and bank-account records, payment data, standard settlement instructions, settlement and netting reference data, governance and data-quality remediation.

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Contracts & Confirmations: contract administration, trade-term validation, physical and derivative confirmations, electronic matching, discrepancy management and counterparty engagement.

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Accounting, Reporting & Controls: journals, derivative and balance-sheet accounting, P&L and working-capital reconciliations, financial close, controls, audit and reporting support.

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Ability to manage service performance, capacity, productivity, operational risk, governance and benefits realization in a multi-stakeholder environment.

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Working exposure to ETRM/CTRM platforms, ERP or finance systems, reconciliation tools, workflow/case-management platforms, automation and reporting dashboards.

Experience & Qualifications

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11-14 years of relevant experience in Oil & Gas, energy or commodity-trading operations, including at least 7 years in service delivery, operations management or people leadership.

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Demonstrated experience managing multi-process or multi-team operations in an SLA-driven and control-oriented environment.

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Strong experience in at least two scope areas, with end-to-end awareness across the wider ST&S lifecycle.

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Proven ability to manage client stakeholders, service reviews, operational escalations and cross-functional dependencies.

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Experience in transition, process standardization, workflow implementation, automation, digitization or operating-model transformation.

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Bachelor’s degree in Finance, Accounting, Business, Commerce, Engineering, Technology, Energy Management or a related discipline. Relevant accounting, Lean Six Sigma, Agile, transformation or change certification is desirable.

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Fluent business English, with flexibility to support business and market timelines.

Leadership & Behavioural Expectations

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Strong ownership and accountability for delivery outcomes, controls and stakeholder commitments.

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Ability to balance service, risk, commercial, people and transformation priorities.

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Sound judgement, structured problem solving and confidence in managing senior stakeholders and difficult escalations.

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Clear written, verbal and presentation skills, with the ability to work across cultures, commodities, regions and systems.

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A coaching mindset that develops people, protects critical knowledge and promotes continuous improvement.

Measures of Success SLA and KPI achievement | accurate and timely delivery | fewer aged exceptions and recurring breaks | stronger controls | effective client governance | improved productivity and visibility | sustained transformation benefits | capable and engaged teams