Delivery Manager

Job Title: Project Delivery Manager Managed Services
Location: Gurugram (On-site)
Experience: 15-18 Years
Employment Type: Full-time
Budget 24 LPA
About the Role
We are seeking an experienced and highly motivated Project Delivery Manager to lead the
successful delivery of Managed Services engagements. The ideal candidate will be
responsible for managing end-to-end project delivery, ensuring operational excellence,
maintaining client satisfaction, and driving continuous service improvements while meeting
agreed service levels and business objectives.
This role requires strong leadership, stakeholder management, delivery governance, and the
ability to manage cross-functional teams in a dynamic, client-focused environment.
Key Responsibilities

- Lead end-to-end delivery of Managed Services projects and engagements.
Own project execution, service delivery, and operational performance against defined
SLAs and KPIs.

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Manage multiple client engagements simultaneously while ensuring quality,
timelines, and customer satisfaction.
Act as the primary point of contact for clients on delivery-related matters and build
strong, long-term relationships.
Collaborate with internal technical, operations, and business teams to ensure
seamless project execution.
Monitor project health, resource utilization, risks, dependencies, and overall delivery
performance.
Drive governance through regular client reviews, status meetings, service reports,
and executive presentations.

- Identify delivery risks and implement mitigation plans proactively.
Ensure adherence to project management methodologies, quality standards, and
organizational processes.

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Drive process optimization, automation, and continuous improvement initiatives.
Manage change requests, project scope, budgets, and delivery timelines.
Mentor and lead cross-functional delivery teams, fostering a culture of accountability
and high performance.

Prepare and present project dashboards, performance reports, and management
updates.
Required Skills & Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology,
Business Administration, or a related field. MBA is preferred.
1015 years of experience in Project Delivery, Managed Services, IT Services, or
Program Management.

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- Proven experience in managing large-scale managed services engagements and
enterprise client accounts.
Strong understanding of IT service delivery frameworks, operational governance, and
service management best practices.

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Experience managing cross-functional teams and multiple concurrent projects.
Excellent stakeholder management and client-facing communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Excellent leadership, negotiation, and conflict-resolution skills.
Hands-on experience with project management tools such as Jira, Azure DevOps,
MS Project, or similar platforms.

Strong knowledge of project management methodologies (Agile, Scrum, Waterfall,
Hybrid).
Preferred Qualifications

- PMP, PRINCE2, Scrum Master, ITIL Foundation, or equivalent certifications.
Experience managing enterprise digital transformation, cloud, application
development, or infrastructure projects.

- Exposure to DevOps, Cloud Technologies (AWS, Azure, GCP), or Application
Support Services is an added advantage.
Experience in financial management, project forecasting, and resource planning.
Key Competencies

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Project & Service Delivery Management
Client Relationship Management
Program & Portfolio Management
Service Governance
Risk & Issue Management
Stakeholder Management
Team Leadership & Mentoring
Operational Excellence
Process Improvement
Strategic Planning
Financial & Resource Management
Key Success Metrics

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- SLA and KPI compliance
On-time and successful project delivery
Client satisfaction and retention
Service quality and operational efficiency
Budget adherence and cost optimization
Team productivity and utilization
Risk mitigation and governance compliance
Continuous improvement and innovation initiatives
Mandatory: Candidates must have hands-on experience in IT Managed Services and
Service Delivery. Profiles with Product Delivery/Product Services experience will not
be considered.