Delivery Manager

• Position: Senior Delivery Manager/ Deputy Head of Delivery
• Location: TTC Building, 19 Duy Tan, Cau Giay, Hanoi
• Working location: Saigon Center, Floor 14 The Executive Center, No 65 Le Loi, Ben Nghe Ward, Dist 1

About Us

• Astek Vietnam is part of Astek Group, a fast-growing global IT Consulting Group delivering high-quality engineering services to international clients across APAC, Europe, Middle East and North America. Our customer portfolio includes both multinational enterprises (MNCs) and fast-growing SMEs.
• Astek Vietnam has a strong growth plan over the next three years. To support this expansion, we are looking for an experienced Senior Delivery Manager who will play a pivotal role in scaling our delivery organization while maintaining operational excellence, customer satisfaction, and engineering quality.

The Role

• As Senior Delivery Manager, you will be responsible for leading and continuously improving our delivery organization. Beyond ensuring successful project execution, you will establish scalable delivery governance, develop delivery leadership, improve operational performance, and work closely with Sales, Recruitment, and Engineering to support business growth.
• You will also lead the adoption of AI-enabled Software Development Lifecycle (AI-enabled SDLC) to improve engineering productivity, software quality, and delivery efficiency, ensuring our organization remains competitive in the era of AI-assisted software development.

Key Responsibilities

Delivery Leadership

• Lead the successful delivery of multiple customer engagements across Dedicated Teams, Staff Augmentation, Team-based delivery and Project-based engagements.
• Ensure projects are delivered on time, within budget, and meet agreed quality standards and customer expectations.
• Build strong relationships with customers and serve as the primary escalation point for delivery-related matters.
• Drive customer satisfaction, delivery predictability, and long-term account growth.

Delivery Governance & Operational Excellence

• Design and continuously improve delivery processes, governance frameworks, reporting standards, and delivery KPIs.
• Establish effective resource planning, utilization management, capacity forecasting, project health monitoring, and risk management practices.
• Drive continuous improvement initiatives to enhance productivity, quality, and delivery maturity.
• Monitor delivery performance and implement corrective actions when necessary.

AI-enabled SDLC

• Champion the adoption of AI-enabled SDLC across delivery teams.
• Promote the effective use of AI throughout the software development lifecycle, including requirements analysis, software design, coding assistance, code review, testing, documentation, and knowledge management.
• Work closely with Technical Leads and Architects to introduce modern engineering practices and improve overall delivery efficiency while maintaining governance and security.

People Leadership

• Mentor and develop Delivery Managers, Project Managers, Technical Leads, and future delivery leaders.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Partner with Recruitment to support hiring plans, workforce planning, onboarding, and capability development.

Business Partnership

• Collaborate closely with Sales during pre-sales activities, including solution planning, delivery strategy, effort estimation, resource planning, and transition planning.
• Support customer governance meetings, Quarterly Business Reviews (QBRs), and strategic account planning.
• Contribute to business growth through strong delivery performance and customer retention.

Quality, Security & Compliance

• Ensure delivery processes align with industry best practices and international standards.
• Support and continuously improve management systems aligned with ISO 9001 , ISO/IEC 27001 , and Secure SDLC practices.
• Promote quality culture, process discipline, and continuous improvement across the organization.

Requirements

Experience

• Bachelor's degree in Computer Science, Engineering, or a related discipline.
• 10+ years of experience in software outsourcing, IT consulting, or technology services.
• At least 5 years in a Delivery Manager, Program Manager, or similar leadership role.
• Proven experience managing multiple international customer accounts and distributed engineering teams.
• Experience supporting organization growth and scaling delivery operations.

Professional Knowledge

• Strong understanding of Agile delivery, Scrum, DevOps, CI/CD, and modern software engineering practices.
• Solid knowledge of Dedicated Team, Staff Augmentation, Managed Services, and Fixed-price delivery models.
• Practical experience establishing delivery governance, delivery metrics, and operational excellence.
• Good understanding of AI-enabled SDLC and the practical application of AI tools to improve engineering productivity.
• Familiarity with ISO 9001, ISO/IEC 27001, and software delivery quality management.

Leadership Competencies

• Strong customer-facing and stakeholder management skills.
• Excellent leadership, coaching, and people development capabilities.
• Strategic mindset with the ability to balance customer success, delivery quality, operational efficiency, and commercial objectives.
• Excellent communication and presentation skills in English.

BENEFITS

• Attractive salary: Upto $4000.
• Young and dynamic working environment.
• Continuous development of hard and soft skills through work and professional training.
• Opportunity to approach newest technology trends.
• Salary reviews 1 times/year or on excellent performance
• Company’s labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holiday, etc.)

ASTEK VIETNAM

• Contact Person: Ms. Dzung Nguyen
• Phone Number : 0969988029
• Email: [email protected]
• Website: https://astekgroup.fr/?lang=en

Why Join Us?

This is a unique opportunity to shape the future of a fast-growing international technology company. You will have the autonomy to build a modern, AI-enabled delivery organization, influence strategic decisions, and develop the next generation of delivery leaders.