Delivery Manager

Who you are

• A strong technical background and the confidence to work closely with electrical, control systems, and networking
• The ability to read and understand an Electrical Single Line Diagram (SLD) and use it to understand the electrical architecture of a site
• A practical understanding of industrial networking and communications, including concepts such as IP addressing, LANs, routers, switches, VPNs and site connectivity
• Enough electrical engineering knowledge to understand concepts such as metering, breakers, transformers, generators, inverters, batteries and asset control systems
• Experience delivering technical projects involving the integration, commissioning or onboarding of physical assets, ideally within energy, renewables, utilities, industrial automation, controls or a similar environment
• Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action
• Experience coordinating multiple teams and dependencies across customers, Electrical Engineering, hardware, installation partners and other third parties
• A highly organised approach to delivery, with strong attention to detail and the ability to manage multiple sites at different stages of onboarding simultaneously
• The ability to proactively identify risk, remove blockers and maintain momentum in an environment where customer readiness and site timelines can change quickly
• A customer-centric mindset and a drive to provide an outstanding onboarding experience without compromising technical quality
• A pragmatic, collaborative approach and the confidence to operate in a fast-moving environment where processes and products are still evolving
• A strong interest in understanding how a SaaS product works end-to-end, rather than treating the software platform as a black box
• A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity and comfortable being the regional face of site onboarding function
• Language: professional fluency in English. A second European language would be preferable
• Experience in APIs, data flows, system integrations or cloud software architecture would be beneficial
• Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources
• A working understanding of industrial communication protocols and controlled environments would be helpful (e.g. modbus, OPC UA )
• Experience commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets
• Previous experience working with grid-connected assets, control systems or energy market services
• Experience with SaaS implementation, technical product onboarding or systems integration
• Familiarity with commissioning processes and the distinction between cold commissioning, energisation and hot commissioning
• Experience with industrial gateways, edge devices or IoT connectivity
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements

What the job involves

• As we enter a stage of rapid commercialisation and growth, we're looking for a Generation Flex Delivery Manager to own the successful onboarding of flexible generation and energy assets onto KrakenFlex across the EU
• This is a customer-facing delivery role with a strong technical bias
• You'll manage an asset through the full onboarding journey, from initial discovery and technical analysis, through site design and gateway installation, to commissioning, testing and handover into live service
• You'll sit at the intersection of our customers, Electrical Engineering, Product and Customer Success Engineering teams
• You'll need to understand both the connectivity and control architecture of our customers' assets and how those assets connect to and operate through the KrakenFlex SaaS platform
• You won't be expected to design the details of the integration solution or write the software yourself
• Instead, you'll need enough technical depth across both areas to understand how they fit together, identify gaps and risks, challenge incomplete information and drive the right conversations to get a site successfully integrated
• Your role is to bring together three perspectives throughout onboarding:
• Customer: What is the customer trying to achieve, and what do we need from them?
• Product: How will the asset operate within KrakenFlex, and what product capabilities and configuration are required?
• Engineering: How does the physical asset need to be integrated, connected and commissioned to make that solution work?
• Your job is to make sure those three come together as one successfully delivered customer solution
• Own the end-to-end onboarding and delivery of Generation Flex assets BESS (grid-scale and C&I) and RES (Wind and Solar), from initial onboarding through analysis, site design, installation, configuration, commissioning, testing and handover into live service
• Build a strong understanding of the Generation Flex product and SaaS platform, including how assets are represented, configured, monitored and controlled within KrakenFlex
• Understand how the physical site and its electrical/control systems connect into the KrakenFlex software architecture, and bring those two worlds together throughout onboarding
• Work closely with Product and Software Engineering teams to understand the relevant GenFlex capabilities, product modules, configuration requirements and technical constraints for each customer and asset
• Translate between customer requirements, electrical engineering requirements and SaaS/product requirements, making sure each group understands what is needed from the others
• Understand the end-to-end data and control path from the physical asset through site controls, meters, PPCs, gateways and communications infrastructure into Kraken Flex, and from Kraken Flex back to the asset where control is required
• Ensure that the customer's intended use of the GenFlex product is reflected in the technical onboarding solution, including the required telemetry, controls, configuration, integrations and product modules
• Be able to explain to customers how their site will interact with KrakenFlex, both from a physical integration perspective and from a software/product perspective
• Work with Product teams to identify where customer or asset requirements do not fit current product capabilities, and ensure gaps, constraints or product dependencies are surfaced early
• Feed recurring onboarding challenges, customer requirements and technical integration pain points back into Product and Engineering teams to help improve and scale the GenFlex proposition
• Be the primary delivery point of contact for customers during site onboarding, setting clear expectations around what we need from them, what Kraken is delivering and what needs to happen next
• Work closely with our Electrical Engineering and Customer Success Engineering teams to ensure the technical information required to integrate a site is complete, accurate and available at the right stage of delivery
• Review and interpret customer technical documentation including:
• Electrical Single Line Diagrams (SLDs)
• Network and communications diagrams
• Site and asset specifications
• PPC and controller documentation
• Modbus register maps
• IP addressing and network information
• Functional Design Specifications
• Metering and telemetry information
• Hardware and connectivity requirements
• Be confident discussing technical site architecture with customers and engineers, understanding how equipment such as generators, batteries, meters, PPCs, controllers, gateways and site networks fit together
• Identify missing, inconsistent or technically unclear customer information early and drive it to resolution before it becomes a delivery blocker
• Coordinate the preparation and review of Kraken integration documentation, including gateway architecture, communications diagrams, Kraken SLDs, integration designs and site configuration information
• Coordinate the Kraken Gateway delivery and installation process, ensuring prerequisites such as power, networking, connectivity and installation arrangements are understood and ready
• Manage readiness for key commissioning and testing activities, including:
• Gateway installation and connectivity
• Operational acceptance testing
• Kraken market and service testing
• Proactively manage delivery risks and communicate issues and mitigation plans clearly to internal and external stakeholders
• Surface blockers early and drive the right people together to resolve them rather than allowing issues to sit between teams
• Maintain clear visibility of the status and health of each site, including technical readiness, product readiness, customer actions, Kraken actions and upcoming milestones
• Continuously improve the Generation Flex onboarding process, identifying recurring technical, product or customer blockers and working with Engineering, Product and Operations teams to remove them

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year