Delivery Manager

Role purpose

Manage day-to-day delivery operations and coordinate the fulfilment, onboarding, governance reporting and operational readiness activities required for the DHub.

Key responsibilities:

• Track hiring requirements, forecast updates, fulfilment status, onboarding readiness and squad allocation dependencies.
• Coordinate delivery governance with Chapter Leads, Squad Leads, HCLTech senior leads, HR, Talent Acquisition and PMO.
• Prepare and maintain delivery dashboards, risk registers, dependency trackers and leadership reporting packs.
• Manage operational escalations relating to fulfilment, onboarding, readiness, attendance inputs and performance feedback routing.
• Ensure delivery execution follows the agreed governance, POCLAC and people-management boundaries.

Required qualifications and skills:

• 8+ years of IT services delivery management, project management or delivery operations experience.
• Strong command of Agile delivery, resource fulfilment tracking, onboarding coordination and operational reporting.
• Ability to manage cross-functional teams across Talent Acquisition, HR, IT, Finance, Chapter Leads and customer stakeholders.
• Advanced Excel / PowerPoint / project tracking capability; experience with Jira, Azure DevOps, ServiceNow or similar systems preferred.
• Understanding of productivity reporting, role ramp-up, issue management and governance cadence.

Preferred qualifications:

• Experience in nearshore delivery, managed services or embedded squad models.
• Familiarity with AI-assisted engineering programs and engineering productivity metrics.
• PMP, Scrum Master or Agile certification.

Assessment focus:

• Review of a mock fulfilment and onboarding dashboard.
• Scenario-based discussion on handling delayed interviews, delayed access and role changes.
• Ability to distinguish delivery governance from direct people management.