Delivery Manager

Who you are

• Able to manage the end-to-end delivery of digital/technology products using Agile methodologies across cross-functional product teams
• Strong understanding of product development process and software development life cycle
• Comfortable switching between team-level detail and executive-level overviews
• Excellent communication and stakeholder management skills
• Strong coaching abilities to empower teams and colleagues to reach their full potential
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Able to draw on experience to apply the right approach in the right context
• Comfortable with uncertainty and adept at bringing people along on a change journey
• Worked in scaling a high-growth SaaS business
• Apply customer centricity in the way that you work
• We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you

What the job involves

• You’ll be working within our delivery management function. The delivery management organisation’s mission is to:
• Shepherd: Guide Product and Tech delivery management practices within the teams you are supporting. Simplify: internal reporting & risks to drive action. Standardise: process and practice to drive consistency across Product and Tech. Serve: alongside our Product and Tech partners to drive development forward in the organisation at pace. Be Neutral: provide objective, internally facing data and insights on how things are going to drive action by appropriate owners
• We are seeking a dynamic and experienced Delivery Manager to lead and ensure the timely and successful delivery of our product and technology roadmaps. The ideal candidate will excel at managing capacity plans, boosting organisational effectiveness, and maintaining clear and transparent reporting. You will partner closely with our Client Delivery team to align deliverables with client expectations and enable our teams to focus on their core strengths
• Drive Roadmap Delivery Success:
• Oversee the execution of Product & Tech roadmaps to ensure timely and successful delivery
• Manage and optimise capacity plans to meet Client deadlines and business goals, ensuring teams are aware of the outcome they are trying to achieve and how to measure it
• Track and report on initiatives milestones and deliverables
• Identify, manage, and resolve dependencies across teams to ensure smooth progress and prevent delays
• Ensure Transparent Reporting:
• Maintain clear and transparent reporting mechanisms for delivery status and risks
• Develop and implement effective risk mitigation strategies
• Communicate initiative statuses and risks to stakeholders in a timely manner
• Align with Client Expectations:
• Collaborate with the Client Delivery team to ensure deliverables meet client capabilities, support needs, and timelines
• Ensure that client feedback is integrated into the delivery process
• Clarity on Teams’ Effort Distribution:
• Provide clear and detailed insights into team contributions to overall business goals
• Ensure that team efforts are aligned with strategic priorities
• Facilitate data-driven decisions by ensuring delivery information reaches the right stakeholders, and maintain a strong effort-to-value ratio in your area
• Boost Organisational Effectiveness:
• Establish and refine ways of working to foster a scalable and adaptable Product & Tech organisation
• Implement Agile & Lean processes and tools that enhance efficiency and productivity
• Act as a change driver and promote a culture of continuous improvement and learning
• Enable Product and Tech to Focus on their Core Strengths:
• Eliminate barriers hindering Product teams from dedicating time to innovation and strategic planning
• Allow Engineering teams to concentrate on technical excellence and execution

Benefits

• Progressive leave policies - including leave dedicated to the moments that matter to you the most
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• 26 days holiday
• Kaluza Share Scheme