Delivery Manager

Responsibilities

● Managing the client expectations- Stakeholder, Sponsor, Steering Committee Expectations and Relationship Management with customer

● Program Kickoff, create Program Charter, Create Roadmap and Defining Program / Account level standards

● Exp in Defining Infrastructure architecture and Sprint 0 plan would be an advantage

● Defining Project schedule plan and project resource requirements ● Periodic Catch-up/status meeting with customer

● Tracking of cost, Effort, Schedule and Risks

● Conduct Technical solution design review to ensure design is aligned with Appian design principles and customer’s long term objectives

● Coordinating with PMO regarding resource additions and releases

● Periodically conduct design reviews of the project to ensure and enforce reusability, framework centric designs and adopting lessons learnt from the customer engagement across the organization

● Handling communication related to contract, resource changes and onsite travel

● SOW preparation, SOW signoff and SOW renewal

● Resolving project internal issues and handling escalations

● Reviewing the timesheet updates by the team

● Communicating the Holiday details to the customer

● Periodic one-to-one catch up with Team Project Lead/Team for project improvements/review individual goals/360 degree feedback

● Periodic career log review of team(Set achievable but challenging targets, provide objective feedback, support improvement,etc)

● Good command over written and oral communications

● Ability to multi-task and handle multiple projects is a plus.

● Provide Status report to the management as well as customers

Ideal Candidate

● Under Graduation in BE / BTech.

● 12+ years of overall experience with at least

○ 3-4 years of hands-on development experience (must have)

○ 4-5 years in leading a team

● Knowledge in JIRA and well versed in Google Docs, Sheets, Slides, MS Word, Excel, PowerPoint.

● Nice to have an experience in any BPM platform, ERP space.

● Excellent in Communication, Team Management, Risk Management and Leadership skills.

● Agile/Waterfall Project Management Experience.

● Should be ready to travel (domestic and international, irrespective of the duration).