Delivery Manager

We are looking for a Delivery Manager (overall 12-15 years’ experience) with 2–4 years of delivery management experience and a strong background in Social Program Management (SPM) implementations within complex digital delivery environments. The ideal candidate will operate at SFIA Level 5 (Ensure, Advise) and will be responsible for managing end-to-end delivery of Agile teams, ensuring successful outcomes across scope, timeline, quality, and stakeholder expectations. This role requires a hands-on delivery leader who can manage scrum teams, dependencies, risks, and governance, while promoting continuous improvement and agile ways of working. Experience in the public sector, particularly social welfare programs, is highly desirable.

Technical Skills:

• Strong experience in Delivery Management within SPM implementations
• Manage end-to-end ITSM service delivery for live applications, ensuring SLA and KPI adherence.
• Drive ITIL-based process improvements and service maturity enhancements.
• Proven experience managing Scrum teams and Agile delivery frameworks.
• Good understanding of SPM platforms and implementation lifecycle.
• Experience in planning, forecasting, and managing delivery roadmaps.
• Oversee Incident, Problem, Change, Request, and Defect Management processes aligned to ITIL best practices.
• Act as the primary escalation point for critical incidents and service issues.
• Ensure timely resolution, root cause analysis, and implementation of corrective actions.
• Ability to manage cross-team dependencies and complex delivery environments.
• Familiarity with tools such as Jira, Confluence, AWS, DevOps.
• Understanding of risk management frameworks and delivery governance.
• Exposure to public sector digital delivery (preferred).

Process Skills:

• Manage end-to-end delivery lifecycle for SPM implementation programs.
• Develop and manage team plans, sprint planning, and release schedules.
• Track and manage delivery progress, risks, issues, and dependencies.
• Act as escalation point for Scrum Masters and team leads, resolving blockers proactively.
• Ensure alignment between multiple scrum teams and stakeholders.
• Implement and improve delivery governance, reporting, and metrics framework.
• Facilitate program-level coordination and reporting.

Behavioral Skill s

• :Strong leadership and accountability mindse
• tExcellent stakeholder management and communication skill
• sProactive problem-solving with a results-driven approac
• hConflict resolution and negotiation skill
• sAbility to work effectively in client-facing role

sCertification

• :Certifications such as Certified Agile Coach (ICP-ACC), PMP, ITIL, Certified Agile Leadership (CAL I/II/E) are desirable

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