Delivery Manager

Paragon Skills are Ofsted Grade 2 "Good" and a Top 5 Apprenticeship Provider, with a true dedication to the apprenticeship sector.

We are passionate, innovative, and determined to deliver an outstanding teaching and learning experience to every learner every time, and our handpicked, trusted people demonstrate their specialist knowledge and expertise in everything they do, and have a commitment to delivering meaning learning interactions to our learners nationally.

We have a great opportunity to join our forward-thinking organisation as an Delivery Manager where you will play a key role in shaping team performance and delivering positive outcomes for learners. The role offers a collaborative and supportive environment with a strong focus on continuous improvement and professional development.

Salary : £40,000 - £47,000 dependent on experience

Hours; 36.5 hours a week - Monday to Friday

Location: Remote - national travel required

We are seeking an experienced and highly motivated Delivery Manager to lead, develop, and support a team of Personal Tutors within the South East region (London, Kent etc). This role is responsible for driving performance, ensuring operational excellence, and delivering a consistently high-quality learner experience.

The successful candidate will oversee day-to-day operational activity, ensuring productivity targets are achieved and business growth is supported. You will be accountable for all aspects of line management, including recruitment, training, development, and retention of colleagues, while fostering a high-performing and values-driven team culture.

Key Responsibilities

• Lead, manage, and develop a team of Personal Tutors within a remote working environment
• Oversee recruitment, onboarding, training, and ongoing development of team members
• Drive performance against regional targets, budgets, and key performance indicators
• Ensure consistent delivery of learner journey processes and high-quality standards
• Collaborate with internal Quality teams to support timely learner achievement
• Identify and implement strategies to support learner recruitment and maintain caseloads
• Conduct regular one-to-one meetings, observations, and performance reviews
• Promote and share best practice across teams and the wider organisation
• Facilitate regular team meetings and maintain effective communication
• Ensure compliance with GDPR and all internal data protection policies
• Work in partnership with People Business Partners to address team challenges
• Safeguard and promote the welfare of learners at all times

Key Performance Indicators

• Achievement of team and regional targets
• Delivery of high-quality learner outcomes
• Adherence to internal service level agreements
• Active participation in continuous professional development

Knowledge And Experience

• Proven experience leading and developing high-performing teams, ideally in a remote environment
• Demonstrated ability to achieve and exceed performance targets and KPIs
• Experience working in a fast-paced and evolving environment
• Ability to motivate and influence teams both remotely and in person
• Strong commercial awareness with experience in sales or business development
• Knowledge of the apprenticeship sector, funding bodies, and Ofsted requirements is desirable
• Advanced proficiency in Microsoft Office applications, including Excel and Power BI
• Flexibility to travel, including overnight stays where required

We are proud to offer a suite of Paragon Choices which are optional benefits alongside our core benefits below!

25 days annual leave

• increasing with length of service and 8 bank holidays

• Holiday purchase scheme

Up to 3 days of paid volunteering leave and corporate conscience initiatives

Recognition and long service awards to celebrate our colleagues'

Perkbox

• a suite of discounts, lifestyle benefits and wellness tools

• 3% matched Employer Pension contribution

• In person team meetings and 1:1s

• Enhanced Maternity leave after 2 years of service

• Income protection and Life Assurance

• Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us

• CPD and training opportunities

• 4pm Friday finish with flexible working opportunities available

• Flexible and supportive team and with a great culture

• Employee Assistance Programme, with a dedicated People Team to support all colleagues

The Knovia Group is committed to safeguarding, protecting and promoting the welfare of learners, children, young people and vulnerable adults. Safeguarding is everyone's responsibility.

We expect all colleagues to share this commitment and to contribute to a culture where people feel safe, respected and able to achieve their potential. As part of our safer recruitment processes, appropriate pre-employment checks, including DBS, right to work, reference and social media checks where required, will be undertaken.

We're a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.