Delivery Manager

Job highlights

• Experience & Background
• 18+ years of experience in
• Proven experience managing

1. Delivery Leadership & Execution

• Own delivery of a portfolio of 10 12 projects across multiple practices
• Ensure on-time, on-budget, and high-quality delivery outcomes
• Drive program governance, risk management, and escalation handling
• Standardize delivery frameworks, metrics, and reporting across engagements

2. Customer & Stakeholder Management (ANZ Focus)

• Act as the primary delivery interface for ANZ customers and internal stakeholders
• Build strong CXO-level relationships and drive customer satisfaction (CSAT)
• Lead QBRs, steering committees, and executive reviews
• Align delivery outcomes with customer business objectives

3. Multi-Practice Delivery Oversight

• Manage cross-functional teams across:
  • Cloud Migration & Modernisation
  • Data Engineering & Analytics
  • AI/ML & GenAI
  • Application Development & DevOps
• Ensure seamless coordination across practices and shared delivery teams

4. Financial & Commercial Ownership

• Own delivery P&L , including revenue assurance and margin management
• Drive cost optimization, utilization, and efficiency improvements
• Identify and support upsell/cross-sell opportunities within accounts

5. Team Leadership & Capability Building

• Lead and mentor Program Managers, Project Managers, and Architects
• Build a high-performance delivery culture with strong accountability
• Drive talent development, succession planning, and capability enhancement

6. Governance, Quality & Compliance

• Establish strong governance models, KPIs, and dashboards
• Ensure adherence to security, compliance, and quality standards
• Drive continuous improvement and delivery maturity

Experience & Background

• 18+ years of experience in technology delivery and program management
• Proven experience managing large, complex, multi-project portfolios
• Strong exposure to global delivery models , especially ANZ/US markets
• Background in cloud, data, AI, or application development domains

Core Competencies

• Strong delivery governance & execution rigor
• Excellent stakeholder and client management skills
• Solid commercial acumen (P&L, margins, pricing awareness)
• Ability to operate in high-ambiguity, fast-scaling environments

Leadership Traits

• Strategic thinker with execution excellence mindset
• Ability to balance delivery, people, and business priorities
• Strong communication and executive presence
• Bias for action and ownership-driven approach