Delivery Manager- Data

Accor Plus, Accor's leading loyalty subscription business for over 30 years, delivers exclusive value and premium experiences to 450,000+ ALL Accor+ Explorer members across 20 countries, offering meaningful benefits and driving deeper loyalty for both members and hotel partners.

Job Title: Delivery Manager - Data

Location: Gurgaon, India (Hybrid)

Experience Required: 5+ Years in Data Operations/Project Management
Duration: 9 Month Contract

Join a global hospitality brand where people are at the heart of everything we do. As our Delivery Manager - Data, you'll play a pivotal role in keeping our Data & Tech function running smoothly—ensuring data requests from across the business are actioned in a timely manner and that data quality and integrity are maintained across our diverse business units.

Based in our Gurgaon office with a flexible hybrid work model, this is an opportunity to support the day-to-day operations of the Data Team, working closely with the VP Data & Tech and business units across Accor. You'll be the go-to person keeping data requests moving—managing incoming work across email, Zendesk, and Asana, keeping stakeholders informed, and helping the team continuously improve how data operations run.

If you're looking for a role that combines strong operational discipline, clear communication across time zones, and the chance to make a tangible impact in a fast-moving global business—while enjoying the perks and culture that come with a leading hospitality brand—we'd love to hear from you.

Key Responsibilities

• Manage the day-to-day flow of data requests, ensuring they're assigned, actioned, and responded to in a timely manner
• Maintain data quality, integrity, and accessibility across business functions
• Keep leadership up to date on requests and task progress
• Partner with business units across Accor to understand and address their data needs
• Present data insights and recommendations to stakeholders as required
• Identify opportunities to improve data operations processes and workflows

Qualifications & Requirements

• Experience: 5+ years in data operations, project management, or a related field, with a proven track record in task management across multiple channels and stakeholders.
• Technical Expertise: Working knowledge of data operations principles and best practices, with an understanding of data governance and privacy regulations.
• Business Acumen: Solid business analysis skills and an understanding of business processes, with the ability to engage confidently with people across all levels and functions.
• Communication & Problem Solving: Excellent written and verbal English communication skills, strong presentation skills for executive-level reporting, and sound judgement on when to escalate issues. Comfortable managing communications across different time zones.
• Education: Bachelor's or Master's degree in Project Management, Data Management, or a related field.

Why you'll love us

• Flexible (hybrid) work
• High-impact role with a global hospitality brand
• Fast-moving, supportive team environment
• Enjoy great benefits with a leader in the Loyalty Membership & Hospitality space
• We pride ourselves on a supportive, people-first culture that values collaboration and growth
• We are committed to employee growth and actively support career progression
• Staff discounts at our hotels worldwide
• An established organization with exciting growth plans

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world's leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

Should have a strong command of the English Language.