Delivery Manager - Opentext (Technical)

Experience: 15+ Years
Location: Pan India
Age Limit: Below 50 Years

Key Responsibilities:

• Own end-to-end delivery management of OpenText technical projects including implementation, upgrades, migrations, and support.
• Lead and manage large, multi-location technical teams across Pan India.
• Act as the primary point of contact for customers, ensuring delivery excellence and customer satisfaction.
• Provide technical leadership in OpenText Content Server, Archive Center, Documentum, xECM, and integrations with SAP and other enterprise systems.
• Manage project planning, execution, risk management, and mitigation strategies.
• Ensure adherence to SLAs, KPIs, budgets, and timelines.
• Drive governance, review mechanisms, and reporting for senior leadership.
• Collaborate with sales and pre-sales teams for technical solutioning and estimations.
• Oversee upgrade, migration, and transformation initiatives.
• Ensure compliance with security, audit, and organizational standards.
• Mentor and develop technical leads and architects within the delivery teams.

Required Skills & Qualifications:

• 15+ years of IT experience with strong OpenText Technical background.

• Proven experience as a Delivery Manager / Program Manager / Engagement Manager.

• Hands-on or strong oversight experience with:

• OpenText Content Server

• OpenText Archive Center

• OpenText xECM

• OpenText Documentum (preferred)

• Experience in OpenText upgrades, migrations, and integrations (especially with SAP).

• Strong understanding of ITIL, Agile, and Waterfall delivery models.

• Excellent stakeholder, customer, and vendor management skills.

• Experience managing large programs and multi-vendor environments.

• Strong financial acumen including budgeting, forecasting, and margin management.

• Excellent communication and leadership skills.

Key Competencies:

• Strategic thinking and decision-making
• Strong people and delivery leadership
• Risk and escalation management
• Customer-focused mindset
• Ability to work across geographies