Delivery Manager Process Intelligence

We are PHOENIX Pharma Business Services

• the newest company within PHOENIX Pharma and part of PHOENIX Group, Europe's leading healthcare provider and pharmaceutical wholesaler.

As a business services center, we deliver high-quality operational and administrative support to our colleagues and partners across Europe. Our mission is to drive efficiency, standardization, and continuous improvement through expertise, collaboration, and innovation.

We are currently going through an exciting phase of growth and transformation, leading and supporting a variety of international projects, and digital initiatives. As our organization continues to evolve, we are looking for talented professionals who are eager to contribute, grow, and make an impact in a dynamic and multicultural environment.

To support our development, we are looking for a Delivery Manager Process Intelligence to join our business center.

Key Responsibilities:

• Own the functional roadmap and usage standards for the Process Intelligence platform across CBS;
• Define and govern data models, event logs, dashboards, and analytics standards;
• Lead key Process Intelligence initiatives from design to rollout in close stakeholder collaboration;
• Scale validated use cases from PoC to repeatable, cross-country solutions with clear value metrics;
• Translate insights into automation and AI opportunities supporting E2E transformation;
• Functionally steer Process Intelligence Engineers on a project basis;
• Drive adoption and value realization across P2P, O2C, and R2R;
• Close collaboration with: GPO teams, Delivery Manager Automation & AI Process Intelligence Engineer, Country process teams and SSCs, Corporate and local IT for data connectivity;
• Strong interaction with key markets to ensure adoption and low time to value.

Requirements:

• Degree (Bachelor’s or Master’s) in data science, information technology, business administration, or a related field, preferably with a focus on data analytics;
• 5+ years of professional experience in business process analysis or data science/data engineering, preferably in process intelligence;
• Proven track record in managing project teams and use case portfolios in Process Intelligence (e.g., Celonis, SAP Signavio);
• Proven track record in working in cross-functional, enterprise environments throughout transformation programs;
• Strong stakeholder management and delivery coordination skills;
• Experience working in shared services or finance operations is beneficial;
• Proven ability to deliver business impact using data-driven insights;
• Managing interdisciplinary teams of business and technical experts on a project basis;
• Strong stakeholder management across HQ and countries;
• Ability to operate in a senior expert, product-oriented role.

Key Soft Skills:

• Ability to assess and interpret financial data;
• Solve problems with common sense and initiative;
• Take responsibility and drive improvements;
• Handle multiple tasks efficiently under deadlines.

The company offers:

• An opportunity to join a stable, international organization with a leading market presence across Europe;
• A positive and supportive team of experienced professionals;
• Comprehensive onboarding and initial training;
• Learning budget
• 26 days of paid leave
• Real prospects for professional growth and long-term career development;
• Additional health insurance, including dental coverage;
• Monthly food vouchers worth 102,26 euro;
• Sport card;
• Transport allowance
• Corporate discounts on various products and services;
• Special gifts for personal and company occasions;
• A flexible work model.

All applications will be treated in strict confidentiality.