Delivery Manager, Process Intelligence

Our client is a well-established international organisation operating within the healthcare sector, with a strong presence across multiple European markets and a focus on delivering high-quality operational and business support services.

We are looking for an experienced Delivery Manager, Process Intelligence to join their team in Sofia.

Job Profile for Delivery Manager, Process Intelligence

Responsibilities will include, but not be limited to:

• Own the functional roadmap and usage standards for the Process Intelligence (PI) platform across Corporate Business Services (CBS)
• Define and govern data models, event logs, dashboards, and analytics standards
• Lead key PI initiatives from design through rollout, in close collaboration with stakeholders
• Scale validated use cases from Proof of Concept (PoC) to repeatable, cross-country solutions with clearly defined value metrics
• Translate process insights into automation and Artificial Intelligence (AI) opportunities to support End-to-End (E2E) transformation
• Provide functional guidance to PI Engineers on a project basis
• Drive adoption and value realisation across Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R) processes
• Collaborate closely with Global Process Owner (GPO) teams, the Delivery Manager for Automation and AI, PE Engineers, country process teams, Shared Service Centres (SSCs), and corporate and local Information Technology (IT) teams to ensure data connectivity and alignment
• Maintain strong engagement with key markets to accelerate adoption and minimise time to value

Candidate Profile for Delivery Manager, Process Intelligence

• Must be fluent in Bulgarian and English, both written and spoken
• Bachelor’s or Master’s degree in Data Science, IT, Business Administration, or a related field, preferably with a focus on data analytics
• At least 5 years of professional experience in business process analysis, data science, or data engineering, preferably in PI
• Proven track record in managing project teams and use case portfolios in PI, using platforms such as Celonis or SAP Signavio
• Proven experience working in cross-functional, enterprise environments as part of transformation programmes
• Experience working in shared services or finance operations is beneficial
• Experience managing interdisciplinary teams of business and technical experts on a project basis
• Strong stakeholder management and delivery coordination skills
• Demonstrated ability to deliver measurable business impact through data-driven insights

What Our Client Offers

• Flexible working hours
• Hybrid working model
• Food vouchers
• Additional health insurance, including dental coverage
• Comprehensive training and career development opportunities
• Corporate discounts on products and services
• Discounted sports cards
• A positive and collaborative work environment
• Opportunity to join an international company with a leading market position in Europe

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