Delivery Manager / Salesforce Practice

Delivery Manager / Salesforce Practice

Location: Melbourne / Sydney (Hybrid)

Reports to: Founder CTO

Type: Full-Time | Senior Leadership

About the Role:

TechForce Services, one of Australia's most respected Salesforce partners, offers a premier opportunity for a senior, hands-on leader to join our team. As the Delivery Manager, you will operate at the core of our organisation, reporting directly to the Founder CEO, you would work closely with the leadership team. In this vital position, you will own the end-to-end execution of high-impact transformations and complex implementations across diverse client environments nationwide. You would spearhead and act as a change catalyst for AI driven project deliveries across your team and functions.

We are searching for an impactful leader who guides from the front, possesses a strong understanding of the technical landscape, and earns the natural respect of their team. You should excel at translating client aspirations into tangible, measurable outcomes, convert them to superb references This role is tailor-made for you if you thrive within fast-paced settings, enjoy cultivating high-performing teams, and find genuine motivation in steering clients toward success while flourishing with your “can do and do more” approach.

What You'll Be Doing

Practice Leadership

• Own national delivery standards across Melbourne, Sydney and Queensland.
• Drive quality, consistency and strong client experience.

Client & Stakeholder Management

• Act as a trusted advisor to key clients and translate business needs into technology outcomes.
• Manage escalations and build strong client relationships.

Team Leadership & Development

• Lead, mentor and develop cross-functional teams.
• Promote continuous learning, coaching and career growth.

Project Governance & Delivery

• Oversee project roadmaps, timelines, resources and budgets.
• Identify risks, remove blockers and ensure successful delivery.

Commercial Accountability

• Support scoping, estimation, resourcing and margin management.
• Partner with CEO and Sales on pre-sales, proposals and growth opportunities.

What We're Looking For

• 15+ years of experience in Salesforce delivery, consulting, or practice management — ideally across a mix of implementation and ongoing support engagements
• Proven track record leading and growing delivery teams in a Salesforce partner or consulting environment
• Deep understanding of the Salesforce ecosystem — across CRM, Service Cloud, Marketing Cloud, or industry clouds — with the credibility to engage confidently with technical teams and senior client stakeholders alike
• Strong project governance experience — comfortable owning multiple concurrent engagements across different clients and project stages
• A people-first leadership style — someone who builds trust, gives clear feedback, and genuinely invests in their team's growth
• Excellent communication and stakeholder management skills — you're as comfortable in a boardroom as you are in a sprint planning session

Salesforce certifications highly regarded (Administrator, Sales Cloud, Service Cloud, or equivalent)

APPLY NOW!

Interested candidates please send your resume (word doc) to- [email protected]