Delivery Operations Associate Manager

Skill required: Partner Onboarding Enablement - Oral Communications
Designation: Delivery Operations Associate Manager
**Qualifications:**Any Graduation
**Years of Experience:**10 to 14 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do- Lead seller training and enablement operations while managing teams, client relationships, resource utilization, program delivery, hiring, transitions, and AI driven transformation initiatives. Act as the primary escalation point for operational and client issues while ensuring delivery excellence and business outcomes.

• The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles

• Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.
  What are we looking for

• Mandatory Skills

• Sales Enablement Strategy

• Global Training Program Management

• Scheduling and Enablement Program Ownership

• Workforce and Capability Planning

• Executive Stakeholder Management

• Client Relationship Management

• Budget and Cost Management

• People Leadership and Team Management

• Hiring and Transition Management

• AI Enabled Learning Operations

• Escalation and Issue Resolution Management

• Capability Building Roadmaps

• Education

• Any Graduation

• ERP or Certification Required

• Agentic AI Certification or equivalent professional certification preferred
  Roles and Responsibilities:

• Build effective and cost efficient schedules and enablement programs in partnership with Delivery Services Management, BI, and Capability Leads

• Own instructor resource utilization and ensure alignment with chargeability and productivity objectives

• Monitor scheduling performance and provide management reporting on quality, volume, pipeline, output, and completion metrics

• Manage operational and client escalations, drive timely resolution, and escalate critical issues to senior leadership when required

• Partner with sourcing teams to identify and recruit internal and external talent

• Support new deal transitions by working closely with mobilization teams and ensuring agreed service levels and performance measures are achieved

• Serve as the primary contact for client representatives, client visits, site tours, and RFP support activities

• Drive adoption of AI enabled tools across scheduling and learning operations to improve efficiency and effectiveness

• Lead, coach, and mentor one or more teams while managing performance, engagement, development, and attrition

• Provide timely feedback, support employee growth, and execute people processes in alignment with HR policies

• Deliver solutions to day to day operational challenges and align team execution with strategic business objectives

• Any Graduation

• Flexibility to work in a 24x7 environment

• 10 to 14 years of experience in training, learning operations, scheduling, sales enablement, or related delivery functions

• Professional proficiency in spoken and written English

  Qualification
  Any Graduation