Delivery Operations Associate Manager-Messaging

Skill required: Omnichannel - Customer Service

Designation: Delivery Operations Associate Manager

**Qualifications:**Any Graduation

**Years of Experience:**10 to 14 years

What would you do The Customer Service Associate Manager role supports a large, global client in the energy sector, delivered through Accentures BPMS / Customer Operations function. The role operates within a complex, multi-channel customer service environment, supporting both B2B and B2C service lines.

The Associate Manager is accountable for end-to-end operational delivery across multiple teams, with responsibility for service performance, people leadership, capacity alignment, risk management, and continuous improvement, in line with client contractual requirements and Accenture delivery standards. Client identity and data are managed in strict accordance with Accenture confidentiality and information security policies.