Delivery Operations

We are hiring for Top MNC, Know who might be interested ?

Role: Delivery Operations

Experience : 10 to 18yrs

Location: Chennai

Required skills:

1. Delivery Operations & Team Management

• Manage day-to-day delivery operations to ensure service levels, productivity, and quality targets are achieved.
• Lead and manage teams, ensuring optimal resource utilization and workforce planning.
• Monitor KPIs, SLAs, turnaround time (TAT), productivity, and operational performance.
• Drive continuous improvement and ensure adherence to standard operating procedures (SOPs).
• Manage escalations, operational risks, and stakeholder expectations.

2. Finance & Accounts Payable (AP)

• Oversee end-to-end Accounts Payable processes, including invoice processing, validation, exception handling, payment processing, and vendor reconciliations.
• Ensure timely and accurate invoice processing and payments.
• Monitor AP performance metrics, including invoice processing cost, backlog, aging, first-time-right rate, and payment accuracy.
• Ensure compliance with internal controls, financial policies, audit requirements, and tax regulations.
• Collaborate with Procurement, Treasury, General Ledger, vendors, and business stakeholders.
• Drive automation and standardization across the Procure-to-Pay (P2P) process.

3. Lean Six Sigma Black Belt

• Lead complex process improvement projects using Lean Six Sigma methodologies.
• Identify root causes of operational inefficiencies using tools such as DMAIC, Pareto analysis, 5 Whys, fishbone diagrams, and process mapping.
• Deliver measurable improvements in cost savings, productivity, quality, and turnaround time.
• Establish control mechanisms to sustain process improvements.
• Mentor team members and Green Belt practitioners in continuous improvement initiatives.

4. Business Transformation & Process Excellence

• Lead transformation initiatives focused on process simplification, standardization, digitization, and automation.
• Identify opportunities for RPA, workflow automation, AI-enabled solutions, and system optimization.
• Manage transformation projects from assessment and planning through implementation and benefits realization.
• Develop business cases, track project milestones, and measure return on investment (ROI).
• Drive change management, stakeholder engagement, and adoption of new processes and technologies.
• Partner with senior management to align transformation initiatives with business objectives.

5. Stakeholder & People Management

• Build strong relationships with Finance leadership, business partners, and cross-functional teams.
• Present operational performance, risks, improvement plans, and transformation benefits to senior management.
• Coach, develop, and motivate team members to achieve business objectives.
• Manage performance reviews, succession planning, and capability development.
• Foster a culture of accountability, innovation, and continuous improvement.

# If Interested, Kindly share below required details & Resume

Email: [email protected]