Delivery Operations Senior Analyst

Skill required: Financial Planning Analysis - Financial Planning and Analysis (FPA)
Designation: Delivery Operations Senior Analyst
**Qualifications:**Any Graduation
**Years of Experience:**5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The role is responsible for handling incidents (tickets) and making Inbound/outbound calls for retailers contracted with the Client and their sales representatives and to Respond to finance-related inquiries from US retail and trade marketing customers. Resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments among others. Manage incident tickets, ensuring accurate categorization and timely escalation to internal teams.
What are we looking for Technical Skills: Intermediate knowledge of Microsoft Office (Excel Outlook).Experience: At least 3-5 years in an analyst or similar role, preferably in finance or trade payment processes. Experience to work in 3rd Party culture, improve processes to provide more effective resultsSoft Skills: Effective communication and interpersonal Skills, ability to work under pressure, and analytical thinking.
Roles and Responsibilities: Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workEnsure compliance with KPIs and data privacy standardsDrive continuous improvement to enhance efficiency and customer satisfaction work Prepare and deliver recurring reports with precision and timeliness
QualificationAny Graduation