Delivery partner

A Delivery Partner is responsible for collecting orders or packages and ensuring they are delivered to customers safely, accurately, and on time.

Key Roles and Responsibilities

• Order Pickup: Collect orders/packages from the assigned store, warehouse, distribution centers.
• Timely Delivery: Deliver orders to customers within the committed delivery time.
• Order Verification: Check the order details, quantity, packaging, and delivery address before leaving the pickup location.
• Customer Service: Communicate politely with customers and handle basic queries or delivery-related concerns.
• Payment Collection: Collect cash or other payments when applicable and maintain accurate payment records.
• Safe Handling: Ensure packages are handled carefully to prevent damage, leakage, or loss.
• Navigation & Route Planning: Use GPS/navigation tools to identify efficient delivery routes and minimize delays.
• Delivery Confirmation: Obtain proof of delivery through OTP, signature, photo, or the company’s delivery application, as required.
• App/System Updates: Keep delivery status updated in real time, including pickup, en-route, delivered, or failed delivery.
• Issue Resolution: Report problems such as incorrect addresses, unavailable customers, damaged packages, or failed deliveries to the appropriate team.
• Cash & Asset Responsibility: Safeguard collected cash, packages, company equipment, and other assigned assets.
• Safety & Compliance: Follow traffic rules, company policies, and applicable safety procedures while making deliveries.
• Professional Conduct: Maintain a professional appearance and courteous behavior when interacting with customers, vendors, and colleagues.
• Daily Reporting: Complete required delivery records, reconciliation, and end-of-day reporting.

Key Performance Indicators (KPIs)

• On-time delivery percentage
• Successful delivery rate
• Customer satisfaction
• Number of orders delivered
• Delivery accuracy
• Cancellation/failed-delivery rate
• Cash reconciliation accuracy
• Customer complaints
• Compliance with safety and company policies

It is a parcel basis you will be receiving 60 parcel on daily basis. on an average you can earn - 25000- 30000/- Per month. Need to have bike , scooty or bicycle will work as well if you can cover your allotted areas.

Pay: ₹900.99 - ₹1,000.10 per day

Work Location: In person