Delivery Program Manager

Job Summary

We are looking for a highly organized and proactive Program Manager to lead the planning, execution, and successful delivery of corporate learning and upskilling programs. The ideal candidate will manage end-to-end program delivery, coordinate with internal and external stakeholders, ensure operational excellence, and drive customer satisfaction while meeting business objectives.

The Program Manager will act as the single point of contact for clients, trainers, SMEs, internal delivery teams, and leadership to ensure programs are delivered on time, within budget, and with high learner engagement.

Key Responsibilities

• Manage end-to-end lifecycle of corporate training and certification programs.
• Develop project plans, timelines, milestones, and delivery schedules.
• Coordinate with clients, trainers, SMEs, and internal teams.
• Ensure seamless execution of ILT, VILT, hybrid, and self-paced programs.
• Track progress, budgets, risks, and SLAs.
• Manage trainer onboarding, scheduling, and readiness.
• Coordinate learning operations including LMS, assessments, labs, and certifications.
• Drive customer satisfaction through governance and continuous communication.
• Prepare dashboards, reports, and executive updates.
• Implement process improvements and operational excellence.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
• MBA/PGDM preferred.
• 812 years of Program Management, Learning Operations, or Corporate Training experience.
• Experience in EdTech, IT Services, or Learning & Development.

Required Skills

• Program & Project Management
• Stakeholder & Client Management
• Learning Operations & LMS Coordination
• Corporate Training Delivery
• Risk & Budget Management
• Jira, Confluence, MS Project
• Excel, PowerPoint, Teams, Zoom
• Power BI (preferred)

Preferred Experience

• Corporate Learning & Development
• Technical & Certification Programs
• Enterprise Learning Engagements
• AI, Cloud, Data Analytics, Cybersecurity, ERP, or Software Training

Key Competencies

• Leadership
• Communication
• Problem Solving
• Customer Focus
• Time Management
• Decision Making
• Adaptability

KPIs

• On-time delivery
• CSAT
• Learner Satisfaction
• Trainer Utilization
• SLA Adherence
• Budget Adherence
• Completion Rate
• Program Profitability

Preferred Certifications

• PMP
• PRINCE2
• Certified ScrumMaster (CSM)
• PMI-ACP
• ITIL Foundation

Career Progression

• Senior Program Manager
• Delivery Manager
• Learning Operations Manager
• Customer Success Manager
• Portfolio Manager
• Director Learning Delivery
• Head Program Management

What Success Looks Like

A successful Program Manager consistently delivers high-quality learning programs on schedule and within budget, maintains strong client and trainer relationships, proactively mitigates risks, achieves high learner satisfaction, and drives continuous improvements that enhance operational efficiency and business growth.