Delivery Representative

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose Of The Role The core purpose of this role is to manage the end-to-end delivery process for ZP’s products by balancing operational efficiency with strict quality compliance.

• Maintain total alignment with local regulations, quality policies, and international standards (GMP, GSDP, 5S, and SOPs).
• Optimize daily route planning to consistently meet delivery schedules and transit timelines.
• Deliver exceptional service through clear communication, proactive complaint resolution, and high customer satisfaction.

What You’ll Do

• Healthcare Product Delivery – Safely deliver products from warehouse to designated customers on schedule.
• Route Planning & Coordination – Plan efficient routes and coordinate with drivers for timely deliveries.
• Delivery Verification – Verify products, quantities, invoices, POs, delivery notes, and customer addresses.
• Cold Chain Compliance – Monitor vehicle temperature and ensure proper handling of temperature-sensitive products.
• Quality & Safety Compliance – Ensure proper cargo stacking, vehicle hygiene, GMP, GSDP, 5S, and SOP compliance.
• Documentation & POD – Complete transport documents, obtain signed PODs, and submit all records daily.
• Cash & Financial Control – Handle cash collection and reconcile cash, invoices, and PODs with the supervisor.
• Inventory & Return Management – Manage loading/unloading and properly handle returns, recalls, and damaged products.
• Customer Service – Maintain professional communication and handle delivery-related customer concerns.
• Reporting & Escalation – Provide real-time delivery updates and promptly escalate critical issues to the supervisor.

Must-Have What will make you successful:

• Experience & Logistics Knowledge - Any Bachelor degree holder with minimum 1 year of experience in transportation, logistics, or related operations.
• Delivery & Route Management – Good knowledge of warehouse operations, route planning, and geographic navigation.
• Pharma & Quality Compliance – Understanding of cold chain, pharma logistics, 5S, GMP, GSDP, GDP, and ISO standards.
• Material & Financial Handling – Skilled in handling equipment, cargo, cash collection, reconciliation, and payment control.
• Safety & Communication – Strong focus on transport safety, vehicle housekeeping, documentation, and effective communication.

Advantage To Have

• Basic computer literacy including proficiency with email, internet navigation, and standard digital tools.
• Strong customer service skills with a proven ability to handle complaints and resolve issues professionally.
• Excellent communication skills to collaborate effectively with internal teams and external clients.
• Excellent physical health with the stamina and ability to manually lift and move delivery loads.
• Positive attitude with a commitment to maintaining a safe and professional work environment.
• Self-motivated and reliable with a high level of honesty, integrity, and personal accountability.
• Resilient and hard-working, with the ability to maintain performance and focus in a fast-paced environment.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Zuellig Pharma is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.