Delivery Specialist

Location: Marino’s Auto Group

Reports to: Sales Manager

Type of contract: Permanent Full-Time

Are you a highly driven, results-oriented individual who is ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Delivery Specialist at Marino's Auto Group in Etobicoke!

The Delivery Specialist will be the subject matter expert for all customers looking to purchase a vehicle at Jaguar Land Rover Metro West. You will ensure that customers receive a thorough and personalized vehicle handover experience. They explain the features, functions, and technology of the car, ensuring the customer feels confident and satisfied with their purchase before leaving the dealership.

Key responsibilities:

• Conduct detailed vehicle walk-throughs with customers, explaining key features and technologies.
• Coordinate vehicle delivery schedules with sales and service teams to ensure timely customer handover.
• Assist customers with initial setup, including pairing phones, setting up navigation, and customizing vehicle settings.
• Provide post-delivery support, answering customer questions and troubleshooting issues.
• Ensure all necessary paperwork is completed accurately and efficiently before delivery.
• Maintain up-to-date knowledge of all vehicle models, features, and updates.
• Follow up with customers after delivery to ensure satisfaction and address any concerns.
• Work with clients to understand their needs.
• Respond to client concerns and questions.
• Develop and maintain a full knowledge of all products, available services, pricing and key features.
• Build strong relationships with clients.
• Ensure that every vehicle delivery is special for each and every client.
• Additional duties as assigned.

Qualifications:

• 1-3 Years in a customer service role.
• Valid driver’s license and a clean driving record.
• Experience in luxury vehicle sales or the sale of other luxury products/services.
• Professional demeanor and appearance.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Strong negotiating skills.
• Self-motivated with excellent work ethic.
• Ability to problem solve and high attention to detail.
• Loves a fast paced environment.
• Computer skills and understanding of technology.
• Experience with PBS software considered an asset.

Working Environment:

• Hours: 40 Hours per week
• Working in SalesDepartment

Compensation:

• Expected compensation range: $45,000 - 55,000 per year.
• The range may vary based on experience and qualifications.

This compensation encompasses base salary, non-discretionary performance bonuses and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Why Work for Marino's Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Artificial Intelligence (AI) Disclosure:

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Position Status Disclosure:
This posting is for an existing position vacancy within the Sales Department.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

No Agencies Please