Delivery Sr. Engineer - Service Team Lead

About the role

Work closely with cross-functional teams and perform installation, testing and commissioning to site acceptance testing or the full Cx testing on Systems and Solutions, including live load migrations when applicable. Manage and provide support including attending call-outs when activated, adhering to the service level agreements. Ensure incidents are documented with accurate documentation of process. Conduct training for customer and internally to the service tech in improving their skills and knowledge. Conduct site assessment, generate proposal and cost sheet. Be point of contact on technical and quality improvement between the customer, internal team and regional office. Plan and assign tasks for Service technicians and subcontractors. Coordinate with customer and perform time & materials services or any ad hoc services upon instruction from Supervisor. Perform standby duties 24x7.

Key responsibilities

• Perform installation, testing and commissioning to site acceptance testing or full Cx testing on Systems and Solutions, including live load migrations when applicable
• Manage and provide support including attending call-outs when activated, adhering to service level agreements
• Ensure incidents are documented with accurate documentation of process
• Conduct training for customer and internally to service technicians in improving their skills and knowledge
• Conduct site assessment, generate proposal and cost sheet
• Be point of contact on technical and quality improvement between customer, internal team and regional office
• Plan and assign tasks for Service technicians and subcontractors
• Coordinate with customer and perform time & materials services or ad hoc services upon instruction from Supervisor
• Perform standby duties 24x7

About you

• Degree or Diploma in Electrical Engineering or relevant discipline
• Experience preferably in 2 or more of the following: Electrical, Power Supply Systems (DC Chargers/UPS/Batteries) for Telecom and Data Centre
• Experience in Controllers and familiar with Modbus/SNMP protocols
• Ability to read single-line and schematic diagrams
• Possess IT networking knowledge
• Possess valid driving license
• Energetic and able to work at outdoor or construction sites