Delivery Support Administrator

Delivery Support Assistant

Summary

Reporting to the Chief Operating Officer (COO), the Delivery Support Administrator will play a vital support role within LeverageTek's Corporate & Delivery Services team. This is a hands-on coordination role, ideal for a highly organized, proactive professional who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes. You excel at managing competing priorities, communicating clearly, and anticipating the needs of the people around you. With a strong work ethic, positive attitude, and a collaborative spirit, you bring calm, structure, and reliability to a high-performing team.

This is a permanent, full-time position based in Ottawa, with a hybrid work model requiring in-office presence 3 days per week. Working hours are 8:00 AM to 4:30 PM, Monday to Friday.

This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within one of Canada's leading staffing firms. You'll be embedded in a supportive, energetic team and play a meaningful role in enabling the success of our recruiters, account executives, and leadership team.

Key Responsibilities

Recruitment & Delivery Support

• Assist colleagues with administrative tasks throughout the recruitment lifecycle, including posting job advertisements, formatting resumes, and maintaining candidate records in the ATS.
• Coordinate and schedule candidate interviews, assessments, and debrief calls, managing communications on behalf of the recruitment team.
• Support Account Executives with administrative and coordination tasks, including preparation of client-facing documents, proposals, and reports.
• Assist with client onboarding documentation, compliance requirements, and meeting coordination.
• Maintaining and managing the corporate ATS to ensure data accuracy with key information

Contract & Compliance Administration

• Assist with the preparation, distribution, and tracking of contractor and client contracts.
• Track contract renewals, extensions, and key compliance deadlines.
• Support onboarding logistics for new employees and contractors.

Bid Response Coordination & Preparation

• Support the end-to-end coordination and preparation of bid responses, including Requests for Proposals (RFPs), Requests for Quotations (RFQs), and Statements of Work (SOWs).
• Assist in compiling, formatting, and organizing bid submission packages, ensuring all documents meet client and procurement requirements.
• Develop and maintain candidate experience and expertise grids, tailoring candidate profiles to align with specific bid and client requirements.
• Coordinate the collection of supporting documentation such as resumes, certifications, past performance references, and compliance materials from internal stakeholders.
• Maintain a bid library of templates, boilerplate content, and previously submitted materials to support efficient proposal development.
• Track bid deadlines, submission timelines, and outcomes, and assist with post-submission debrief processes.
• Support the preparation of government bid responses, including staffing plans, capability statements, and compliance matrices.

General Operations & Administration

• Maintain organized and up-to-date filing systems, both digital and physical.
• Identify opportunities to improve administrative processes and workflows.
• Assist with special projects and operational initiatives as assigned.

Experience & Education

• 1–3 years of experience in an administrative, coordinator, or operations support role.
• Experience in bid response coordination and preparation, including demonstrated involvement in developing proposal documents, candidate grids, and submission packages.
• Experience supporting federal government bid responses is a strong asset (e.g., familiarity with PSPC procurement, ProServices, Task and Solutions Professional Services (TSPS), or similar federal vehicles).
• Experience in a professional services or staffing environment is a strong asset.
• Post-secondary education in Business Administration, Office Administration, or a related field is preferred, or equivalent work experience.
• Proficiency with Microsoft Office 365 Suite (Outlook, Word, Excel, Teams).
• Experience working with an ATS or CRM platform is an asset.