Demand Planner & Analyst

ABOUT OUR COMPANY

We are a dynamic D2C e-commerce retailer, revolutionizing the way products reach our customers. Our mission is to deliver a seamless, efficient, and customer-centric shopping experience. As we continue to scale, we are looking for a detail-oriented and results-driven Demand Planner & Analyst to join our fast-growing team. This role is integral to ensuring that our products are available to our customers without overstocking or understocking, ultimately optimizing our inventory and reducing costs.

ABOUT THE ROLE

We are a fast-scaling D2C e-commerce business, and we're looking for a Demand Planner & Analyst to own the numbers behind product availability. This is a hands-on, quantitative role: you will forecast demand and calculate the right stock levels, combine data from across the business (sales, returns, inventory) into clear trends and recommendations, and work with logistics partners to turn those plans into on-time availability. If you like building the forecast yourself, digging into messy data to find the signal, and seeing your numbers drive real inventory decisions, this role is for you.

WHAT YOU WILL DO

Demand Planning (40% - primary focus)

• Build and own demand forecasts, directly calculating order quantities, replenishment timing, and target stock levels across products and channels.
• Translate sales demand, seasonality, and campaign signals into concrete stock plans that prevent both stockouts and overstock.
• Align stock arrival plans with observed sales performance and supplier/production timelines to ensure product availability.
• Continuously adjust forecasts and stock plans as demand and returns data shift.

Data Analysis & Reporting (30%)

• Combine and reconcile data from multiple sources — sales demand, product returns, inventory, in-transit stock — into a single, reliable view.
• Analyze trends and stock-level health, and turn the data into clear insights and recommendations for management on inventory, sales plans, and supply chain improvements.
• Build and maintain reporting on key inventory KPIs (stock levels, order fulfillment rate, DO age, coverage, turnover, returns rate).
• Use data-driven analysis to sharpen replenishment and allocation decisions.

Logistics & Fulfillment Operations (30%)

• Coordinate with factories, 3PLs, and logistics partners to execute stock plans and ensure on-time inbound and delivery.
• Monitor and resolve fulfillment exceptions (delays, damages, routing) and keep inventory records accurate across warehouses and systems.
• Ensure order allocation supports availability goals, SLA compliance, and cost-saving strategies, working with customer service and tech teams on fulfillment issues.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A Master’s degree is a plus.
• 3–5 years in demand planning, inventory planning, or supply chain analytics, preferably in D2C e-commerce, retail, or a fast-moving environment.
• Strong hands-on analytical skills: advanced Excel plus SQL and/or a BI tool (Power BI, Tableau, Data Studio). You should be comfortable building your own forecasts and analyses, not just reading existing reports.
• Solid grasp of demand forecasting methods, replenishment logic, and inventory optimization (safety stock, coverage, turnover).
• Experience combining data from multiple sources and translating it into actionable recommendations.
• Proficiency in warehouse management systems (WMS), order management systems (OMS), and other relevant software applications.
• Comfortable coordinating with logistics/3PL partners to turn plans into execution.
• Growth mindset with a proactive, problem-solving approach.

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Attractive Total Compensation package
• Full salary during probation
• 12 days of paid annual leave, plus an additional 3 days off dedicated to well-being
• Global health insurance package for yourself and annual health check-up
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• Other benefits in accordance with the Company's Policy and the Vietnam Labour Law.