Demand Planner

Job Purpose

Own the integrated planning rhythm from demand to build plan and shipment commitment.

Key Responsibilities

1.       Review customer purchase orders (POs), including part number, quantity, price, delivery date, shipping address, trade terms, and special requirements.

2.       Coordinate with planning, materials control, production, warehousing, and logistics departments to confirm order deliverability status.

3.       Maintain the order status table and track overdue, partial, frozen, credit-frozen, and customer changes.

4.       Prepare shipping notices, customer responses, and daily/weekly delivery reports.

5.       Support customer system/portal updates to ASN, commit, and shipment status.

6.       Responsible for S&OP management

KPI

1.       Order entry/verification accuracy: 100%

2.       Customer response meets Service Level Agreement (SLA) standards

3.       Timely shipment status updates

4.       Timely completion of overdue follow-ups

5.       ASN/Portal accuracy: 100%

6.       On-time delivery rate (OTD/OTIF): ≥ 100%

7.       Reduced overdue orders

8.       Commitment accuracy: ≥ 98%

9.       Escalation of delivery issues

10.    Customer satisfaction/Voice of the Customer (VOC)

Requirements

Education: Bachelor's degree or above in supply chain, logistics, business, or engineering..

Years of Experience：2-5 years of experience in order management/customer service/delivery/planning coordination.

Industry Experience: Experience working with manufacturing clients and communicating via email in English is preferred.

Competencies: Attentiveness, customer focus, strong follow-up skills, and excellent English communication skills.

Key Interfaces: Clients, purchasing fulfillment, materials control, warehousing, production, quality, customs and logistics, and finance, etc.

Systems: ERP order module; customer portal; Excel; Outlook discipline