Demand Response Program Manager

Required Education

• Bachelor's degree required.

Required Qualifications/Skills/Experience

• Experience coordinating program operations and collaborating with cross-functional teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple responsibilities while maintaining accuracy and attention to detail.
• Strong written communication skills, including the ability to support regulatory documentation and reporting.
• Ability to evaluate program performance, identify operational issues, and recommend process improvements.
• Ability to build and maintain effective working relationships with diverse stakeholders.
• Availability to participate in a rotating on-call schedule approximately once per month during the demand response season (May through October), including weekends when assigned.

Preferred Skills

• Experience administering demand response programs or similar utility, energy, or customer participation programs.
• Familiarity with regulatory compliance, program design, and regulatory filings.
• Experience validating participant payments, vendor payments, and program-related expenses.
• Experience coordinating with IT, Supply Management, Marketing, Policy, and other cross-functional departments.
• Ability to analyze program data and performance metrics to improve operational efficiency and customer experience.
• Experience providing guidance or support to program support staff.

Role Overview

The Project and Program Management Senior I will support the administration and execution of demand response programs, ensuring operational effectiveness, regulatory compliance, and alignment with organizational objectives. This role oversees program operations, validates participant and vendor payments, and collaborates with cross-functional teams to support program delivery. The position also contributes to regulatory filings, program design, performance analysis, and process improvement initiatives. The successful candidate will help maintain a positive customer experience while supporting efficient and compliant program operations.

Duties

• Administer demand response programs and support day-to-day program operations.
• Monitor program activities to ensure compliance with applicable regulatory requirements, internal procedures, and organizational objectives.
• Review and validate participant and vendor payments for accuracy and compliance with program requirements.
• Coordinate with IT, Supply Management, Marketing, Policy, and other internal teams to support program implementation and ongoing operations.
• Assist with regulatory filings, program documentation, reporting, and program design activities.
• Evaluate program performance using quantitative analysis and operational data to identify trends, issues, and opportunities for improvement.
• Recommend and support process improvements to enhance program effectiveness, operational efficiency, and compliance.
• Provide guidance and coordination to program support staff to facilitate consistent program execution.
• Support customer experience initiatives by helping resolve operational issues and maintaining effective program processes.
• Participate in a rotating on-call schedule approximately once per month during the May–October demand response season, including weekend availability during assigned periods to support and initiate demand response events as needed.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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