Demand Response Program Manager

Shift: 9 AM – 4 PM, 40 hours/week

Overview:

• Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives.
• Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.

Day to Day:

• Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience.
• Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance.

Preferred Qualifications:

• Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders.
• Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Bachelor’s Degree Required.

Level II:

• 2-5 Years of Experience.
• Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most.
• Ensures that programs are operated in compliance with all Public Utility Commission requirements.
• Ensures that customers and aggregators participating in the program have a good customer experience.
• Reviews invoices and ensures program expenditures are appropriate and within budget.
• Continuously seeks opportunities to improve program cost and performance.
• Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy.
• Manages stakeholder engagement and satisfaction.
• Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.