Demo Centre Technician

Job Title: Rossignol Demo Centre Technician

Status: Seasonal (variable hours)

Reports to: Alpine Rental & Repair Manager

Salary: $18.75-19.50 per hour

About Mount Washington

At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer

• Supportive team environment with mentoring and training.
• A FREE Seasons Pass for you, and family passes
• Bonuses for referring new staff
• Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
• Resort discounts, including retail, rentals, lessons, and food
• Access to pro deals and other ski resort reciprocal ticket deals

Job Summary:

The Demo Centre Service Technician combines technical skills, guest service, and a passion for skiing and snowboarding in a fast-paced mountain environment. Working in the Rossignol Demo Centre, you’ll help guests find the right gear for their day—from boot fitting and equipment selection to tuning and repairs. This role is ideal for someone who enjoys working with people, takes pride in their work, and is excited to learn and grow their technical skills in a professional ski shop.

Role Responsibilities:

• Welcome guests and provide friendly, knowledgeable, and professional service throughout their Demo Centre experience.
• Help guests select, size, and fit appropriate ski and snowboard equipment based on ability, size, preferences, and intended use.
• Operate the Axess POS and rental management system to process rentals, equipment assignments, returns, and required documentation.
• Accurately track rental and demo equipment and ensure equipment is properly checked in, inspected, stored, and prepared for the next guest.
• Inspect returned equipment and identify damage, wear, or service and repair requirements.
• Perform ski and snowboard tuning, mounting, adjustments, repairs, and other equipment services to established standards.
• Process service transactions accurately, including billing guests for completed work.
• Continue developing skills in advanced equipment repair, tuning, mounting, and boot fitting, and recommend appropriate services to guests.
• Maintain a clean, organized, safe, and professional Demo Centre and service area while supporting opening, closing, retail, and general shop operations.
• Work collaboratively with the Demo Centre and Alpine Rental teams, assist other Resort departments as required, and complete other duties assigned by management.

Resort Conditions:

Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

Qualifications:

• Passion for skiing, snowboarding, and the mountain environment.
• Strong customer service skills with a friendly, approachable, and professional attitude.
• Previous ski shop, rental, retail, guest service, or ski industry experience is an asset.
• Experience with ski and snowboard tuning, repair, or equipment service is an asset.
• Strong attention to detail, pride in quality workmanship, and mechanical aptitude.
• Ability to work efficiently in a fast-paced, team-oriented environment while maintaining excellent guest service.
• Comfortable using computers and willing to learn Axess POS and rental systems, with a commitment to developing equipment service and repair skills.