Dental Assistant / Software Support

Open Dental is looking for candidates with at least one year of experience as a Dental Assistant, Receptionist, or Hygienist who want to transition to an office-based support role.

This position involves phone-based support and online training for our dental office customers around the United States and abroad. Support Technicians work in-office at one of our Salem locations, while providing remote support to our customers. There is also the opportunity for occasional travel.

In addition to dental office experience, the ideal candidate will also demonstrate the following qualities:

• Good communication skills
• Comfortable talking on the phone
• Eager to learn and solve new problems
• Preferred typing speed: at least 40 words per minute

Essential Job Functions:

• Remote connect to customer computers and interpret complex issues and problems with various software programs and systems even when customer is unable to describe issue (training provided by Open Dental)
• Verbally communicate with customers in a professional manner

Benefits include very good medical and dental insurance, 401k retirement with up to 4% company match, paid life insurance, paid holidays, and paid time off (vacation or sick).

We are open 5:00 am to 6:00 pm M-F, but with light coverage early and late.

Compensation: Wages start between $23-27/hour+ DOE. We may offer positions to applicants without dental experience, and that starting wage is $22-$24/hour DOE.

We generally don't hire someone who lives far outside of Salem because it's beneficial for us to have employees who live near the office. Additionally, we do require a high school diploma or GED for this position.

To apply: please email your resume to [email protected] and indicate which position you are applying for.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person