Dental Eligibility Coordinator

Job Title: Eligibility Coordinator

Department: Health Services

Job Level: Senior Coordinator

Reports To: Director of Dental Services

FLSA Status: Non-exempt

Hours: Full time

SUMMARY

The Eligibility Coordinator ensures that all patients who request services at designated facilities meet financial eligibility requirements prior to appointment scheduling. Once the Coordinator validates patient eligibility, he/she enters the required information and documents into the system. The Eligibility Coordinator is also responsible for reconfirming patient eligibility on an annual basis.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Determines financial eligibility in accordance with organization’s criteria while ensuring a positive patient experience

• Documents eligibility in appropriate systems in accordance with policies and procedures, including scanning required documents

• Works in close collaboration with clinic front desk personnel to ensure required information is available to allow efficient appointment scheduling

• Regularly assesses efficiency of patient eligibility process; proposes improvements and implements approved changes including revisions to applicable policies and procedures

• Participates in quality assurance/improvement, risk management efforts, all appropriate team meetings and required training sessions

RESIDENT, GUEST AND INTERNAL CUSTOMER FOCUS

The Eligibility Coordinator is sensitive to cultural, spiritual and practical needs of patients, residents, families, guests and staff members in all interactions.He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Eligibility Coordinator reports and/or corrects problems related to safety, cleanliness and comfort of resident, patient and work areas, and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.

EDUCATION and/or EXPERIENCE

Qualifications

• High School Diploma; Associates degree preferred
• At least three years experience in a medical/clinic environment or equivalent combination of training and relevant work experience
• Excellent interpersonal, customer service and communication skills with ability to provide compassionate customer service
• Ability to triage and manage multiple tasks in a fast paced environment
• Ability to pass a Level II Background Screening