Dental Front Desk Admin

Description:

Primary Responsibilities:

The Dental Front Desk Admin is responsible for serving as the first point of contact for our patients and providing stellar customer service. This “attention to detail” position provides in depth support for all admin duties, including insurance related duties of the office. This position is responsible for accurate and complete entry of all insurance carriers and their benefits. These detail will aid in all processing of insurance payments. Great interpersonal skills are required to build rapport and calling on those past due claims, insurance processing, and customer service.

Duties Includes:

Extensive patient appointment scheduling; utilizing practice management software.
Answer telephones in upbeat, pleasant and cordial way.
Answer patient questions or forward to the appropriate team member within the practice.
Follow up with patients to verify and reschedule appointments as necessary.
Performing verification of insurance checks.
Ability to work in a fast pace environment while multi-tasking and learning processes quickly.
Assist new and existing patients with processing all necessary paperwork.
Maintain a welcoming and attractive office environment.
Receive and post patient payments.
Maintain confidentiality of business and client information.
Reviews benefit details to make sure that billing requirements are met, as well as daily electronic billing and paper billing of insurance claims.
View reports monthly and follow up on all past due claims.
Generate narrative letters or provider disputes to secure any benefits.
Calling or writing the responsible party to collect any new policy details.
Answer any incoming calls from insured or responsible party with insurance concerns or questions.
Ensure all information, whether from responsible party or insurance, are posted correctly for all offices.
Ensure all new insurance policies presented to the office have been called and certified for billing purposes.
Ensure there is contact made to the responsible party for all insurance declines or if additional information is required.
Ensure work environment is maintained in a safe and comfortable condition.
Requirements:
May be required to lift up to 40 pounds.
Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc.
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactory communicate with patients, doctor, and other staff members to ensure verbal communication is clearly understood, or a satisfactory equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
May be required to administer CPR.
Occasional exposure to toxic or caustic chemicals and radiation.