Dental Front Desk Manager

Overview
We are seeking a friendly and organized Dental Front Desk Manager to join our dental practice. This vital role serves as the first point of contact for patients and is responsible for delivering exceptional customer service, managing patient interactions, and supporting administrative functions. The ideal candidate will be proficient in medical terminology, phone communication, and medical administrative support, ensuring smooth daily operations within a professional dental environment. Knowledge of EMR/EHR systems and health insurance processes is essential to effectively coordinate patient care and billing procedures.

Responsibilities

• Greet patients warmly and provide excellent customer service throughout their visit
• Manage patient check-in and check-out processes efficiently, including scheduling appointments and confirming upcoming visits
• Handle incoming phone calls with professionalism, addressing inquiries and directing calls appropriately
• Utilize EMR/EHR systems to update patient records accurately and maintain confidentiality
• Support medical administrative tasks such as verifying insurance coverage, processing payments, and managing billing information
• Understand and communicate basic medical terminology relevant to dental care to assist with patient questions and documentation
• Coordinate with dental staff regarding appointment scheduling, cancellations, and rescheduling to optimize practice workflow
• Assist in maintaining organized office operations by managing correspondence, filing, and other administrative duties as needed

Requirements

• Proven experience in a front desk or administrative role within a healthcare or dental setting preferred
• Strong customer service skills with a friendly, professional demeanor
• Excellent communication skills, both verbal and written, with the ability to handle phone interactions confidently
• Familiarity with medical terminology related to dental care is highly desirable
• Experience working with EMR/EHR systems is preferred
• Knowledge of health insurance processes and billing procedures is required
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Basic understanding of medical administrative support functions such as scheduling, billing, and record management

Join our team to provide exceptional patient experiences while supporting the efficient operation of our dental practice. We value professionalism, attention to detail, and a compassionate approach to patient care.

Pay: $20.00 - $25.00 per hour

Expected hours: 20.0 – 32.0 per week

Benefits:

• Dental insurance
• Health insurance

Work Location: In person