Dental Front Desk Receptionist

Job Summary

We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team! In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing all front desk operations with efficiency and professionalism. Your energetic approach will help streamline patient flow, coordinate appointments, and support the overall smooth functioning of the dental practice. This position offers an exciting opportunity for individuals passionate about healthcare administration and exceptional patient service to thrive in a fast-paced, friendly setting.

Duties

• Greet patients warmly and professionally, creating a positive first impression
• Schedule, confirm, and reschedule patient appointments using dental practice management software such as Dentrix Ascend.
• Verify patient insurance coverage, including health insurance knowledge and health information management
• Collect payments, process dental billing, and perform dental collections accurately using PMS systems like eClinicalWorks or Athenahealth
• Maintain detailed and organized medical records in compliance with HIPAA and clinical confidentiality policies
• Answer multi-line phone systems with excellent phone etiquette, providing outstanding customer service and appointment assistance
• Manage electronic health records (EHR) systems efficiently while supporting dental administrative tasks such as emails, faxes and referrals.

Experience

• Prior clinic or dental office experience is highly preferred, demonstrating familiarity with front desk operations in dental office settings
• Strong computer skills with proficiency in Microsoft Office Suite and PMS like Dentrix Ascend
• Knowledge of dental terminology and dental insurance processes
• Experience with dental billing, collections, and documentation review to ensure accuracy in patient accounts
• Bilingual abilities are a plus to effectively communicate with diverse patient populations
• Demonstrated clerical experience involving phone communication, scheduling, filing, and office support functions
• Excellent customer service skills combined with organizational ability to handle multiple tasks efficiently in a busy dental environment

Join us to make a meaningful difference by providing exceptional administrative support in a friendly dental practice! We value energetic professionals committed to delivering top-tier patient care while maintaining meticulous office operations.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Pet insurance
• Vision insurance

Work Location: In person