Dental Front Desk Receptionist

Position Summary

The Dental Front Desk Receptionist is the first point of contact for our patients and plays a key role in creating a warm, organized, and welcoming environment. This position ensures smooth front office operations through exceptional customer service, accurate scheduling, insurance verification, and efficient handling of prior authorizations and patient accounts.

Key Responsibilities

• Greet patients warmly and manage check-in and check-out processes.
• Answer phones, schedule appointments, and confirm upcoming visits.
• Verify insurance eligibility, benefits, and frequency limitations.
• Prepare and review treatment estimates with patients.
• Submit, track, and follow up on insurance prior authorizations for procedures such as crowns, SRP, implants, and other major services.
• Communicate with insurance carriers to confirm coverage and benefit details.
• Collect and post patient copays, account balances, and other payments accurately.
• Maintain organized patient records and ensure compliance with HIPAA regulations.
• Coordinate with clinical staff to maintain an efficient and productive schedule.
• Manage recall lists, appointment reminders, and patient correspondence.
• Assist with administrative tasks such as scanning, filing, and daily reporting.

Required Experience

• Proficient computer skills, including Microsoft Office Suite and 10-key typing ability.
• Friendly, professional communication both in person and over the phone to create a positive patient experience.
• Strong communication, organizational, and multitasking abilities to keep daily operations running smoothly.
• Ability to work efficiently in a fast-paced, team-oriented environment.

Preferred Experience

• Previous experience in a dental office setting.
• Experience with Open Dental software.
• Strong understanding of dental insurance verification and prior authorization processes.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• Familiarity with CDT codes, dental terminology, and treatment planning.

Benefits

• Competitive hourly pay
• Health benefits
• Paid time off and holidays
• Employee discounts on dental services
• Ongoing training and career advancement opportunities

Join our team and help us make a difference in the lives of our patients while building a rewarding career in a positive, team-focused environment!

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person