Dental Front Office Coordinator

Job Overview
We are seeking a dynamic and organized Dental Front Office Coordinator to join our vibrant private dental practice. In this vital role, you will be the welcoming face of our clinic, ensuring smooth daily operations and delivering exceptional patient service. Your enthusiasm and attention to detail will help create a positive environment where patients feel cared for and valued. You will manage appointment scheduling, insurance verification, Insurance claims, medical and dental records, and coordinate communication between patients and clinical staff. This position offers an exciting opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding dental care.

Responsibilities

• Greet patients warmly and professionally, establishing a friendly and efficient front desk environment
• Schedule appointments using dental practice management Curve Hero, ensuring optimal clinic flow
• Verify insurance coverage, process claims, and handle billing
• Manage patient records accurately within Electronic Health Record (EHR) systems, ensuring HIPAA compliance
• Collect payments, perform collections when necessary, and document financial transactions precisely
• Answer multi-line phone systems with excellent phone etiquette; direct calls appropriately and handle patient inquiries effectively
• Review documentation for accuracy, update care plans, and ensure all dental coding is correctly applied for billing purposes
• Maintain organized filing of medical records and dental charts while adhering to health information management standards
• Coordinate with clinical staff regarding patient intake, medical history updates, and appointment preparation
• Assist with insurance verification processes for dental PPO plans

Skills

• Proven experience in a dental office setting with strong knowledge of dental terminology and clinic workflows
• Proficiency in EMR systems such as Dentrix, Eaglesoft, or Dentrix; familiarity with Curve Hero is a plus!
• Knowledge of dental billing procedures
• Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
• Excellent computer skills including Microsoft Office suite; ability to learn new software quickly
• Exceptional customer service skills with the ability to handle difficult situations with professionalism and empathy
• Bilingual abilities are highly valued to serve diverse patient populations effectively
• Experience with office management tasks such as filing, scheduling, insurance verification, and documentation review
• Strong organizational skills with attention to detail in managing medical records and administrative tasks
• Ability to work efficiently in a fast-paced environment while maintaining accuracy in all responsibilities

Join our team at Crestwood Family Dental as a Dental Front Office Coordinator where your energetic approach and meticulous attention to detail will make a meaningful difference in our patient's experiences. We are dedicated to fostering a supportive workplace that values your skills and commitment to excellence!

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: 34.0 – 36.0 per week

Benefits:

• Paid time off

Work Location: In person