Dental Front Office Lead

Full-Time Front Office Coordinator

We are seeking a detail-oriented, organized, and patient-focused Front Office lead who is comfortable handling both administrative and financial aspects of a dental practice.

Required Skills & Responsibilities:

• Verify dental insurance eligibility and benefits prior to patient appointments.
• Contact insurance companies to obtain accurate insurance breakdowns and benefit information.
• Prepare and present treatment plans, including:
• Estimated insurance payment.
• Estimated patient responsibility.
• Explanation of benefits and financial options.
• Read and interpret Explanation of Benefits (EOBs) accurately.
• Understand insurance processing and be able to explain to patients why claims were paid, denied, or processed as they were.
• Collect patient payments, co-pays, deductibles, and outstanding balances professionally and confidently.
• Schedule patients efficiently to maximize doctor productivity while meeting patient needs.
• Coordinate treatment and communication with specialist offices to ensure seamless patient care.
• Maintain accurate patient records and document insurance and financial information.
• Provide excellent customer service by answering questions, addressing concerns, and creating a welcoming experience for every patient.
• Communicate professionally with patients, insurance representatives, specialists, and the clinical team.
• Maintain confidentiality and comply with HIPAA regulations.

Preferred Qualifications:

• Previous dental front office experience required.
• Strong understanding of PPO dental insurance, claims, deductibles, frequencies, limitations, and annual maximums.
• Experience reading and interpreting EOBs.
• Experience with dental practice management software (Open Dental preferred).
• Excellent organizational, multitasking, and communication skills.
• Comfortable discussing finances and collecting payments from patients.
• Reliable, detail-oriented, and able to work independently while supporting the team.
• Ability to speak either Spanish or Chinese (Mandarin/ Cantonese).

Candidates who are interested in the position, please email your resume to [email protected]

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance

Work Location: In person