Dental Lab Admin / Assistant

Overview:

We are a growing Digital Dental Laboratory looking for a responsible and detail-oriented Lab Admin / Assistant to support our daily operations. This role plays an important part in ensuring smooth case registration, proper documentation, customer communication, basic marketing support, and inventory management.

The ideal candidate is organised, proactive, and comfortable handling both administrative and coordination tasks. Experience in a dental clinic or similar admin role will be an added advantage.

Key Responsibilities:

1. Case Registration & Documentation

• Register incoming cases accurately into the system
• Maintain organised records for all cases and supporting documents
• Track case status and assist with follow-ups when needed

2. Invoicing & Billing

• Prepare and issue invoices to customers accurately and on time
• Ensure consistency between case records and invoicing details

3. Customer Service & Coordination

• Communicate with dentists/clients via WhatsApp, phone, or email
• Handle enquiries related to cases, pricing, delivery, and timelines
• Coordinate case collection and delivery with customers or couriers

4. Marketing Support

• Assist in preparing simple marketing posts for social media
• Organise case photos and basic content for marketing use
• Support promotional or outreach activities when required

5. Inventory Management

• Monitor lab inventory (materials, consumables, packaging)
• Record stock usage and inform management when restocking is required
• Assist in receiving and organising lab supplies

6. General Administrative Support

• Data entry, filing, and basic reporting
• Support daily lab operations and ad-hoc administrative tasks

Job Requirements

• Minimum SPM qualification and above
• Experience in admin or dental clinic assistance is preferred
• Basic computer skills (Google Sheets / Excel / invoicing systems/ Canva)
• Comfortable handling numbers and billing documentation
• Organised, detail-oriented, and responsible
• Good communication skills (spoken & written)
• Able to multitask and work independently
• Willingness to learn digital dental lab workflows

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Location:

• Melaka (Required)

Work Location: In person