Dental Laboratory Reception/ Client Services Coordinator

About the role

This is a front-of-house role with real responsibility. You'll be the voice of the lab: taking calls, managing enquiries, processing jobs and keeping our systems accurate all while coordinating closely with our production team. Prior dental experience is a strong advantage, as a working knowledge of dental terminology and case types makes this role significantly easier to do well.

Key responsibilities

• Answer incoming calls professionally and handle client enquiries efficiently
• Attend to patients with appropriate patient care
• Liaise with the Production Manager on timing of incoming and outgoing jobs
• Process incoming jobs and maintain accurate records in our database
• Coordinate pick-ups and drop-offs between delivery drivers and dental practices
• Manage and align the CEO's diary across lab duties, clinical work and out-of-office appointments
• General administrative support to keep the front office running smoothly

About you

• Dental or dental laboratory experience preferred
• Excellent phone manner and communication skills
• Highly organised, autonomous worker with strong attention to detail
• Self-motivated with a genuine sense of pride in your work
• Sound judgement and common sense - you can prioritise and problem-solve under pressure
• Comfortable juggling multiple moving parts (calls, jobs, logistics, diaries) at once
• Reliable and professional, with a team-first attitude

About us

We are a busy dental laboratory known for high quality restorations and innovation adoption. We work closely with dental practices and clinicians to deliver accurate, on-time work, and our front desk is the first point of contact for everyone who relies on us.