Dental Manager

About Us

Centro Medico Community Clinic (CMCC) is a Federally Qualified Health Center dedicated to providing accessible, compassionate healthcare to the communities we serve. As our dental services grow, we are seeking an organized, proactive Dental Manager to lead daily operations and support a welcoming, efficient patient experience.

Job Summary

The Dental Manager oversees the administrative and operational functions of the dental department. This role works closely with dental providers, clinical leadership, and administration to coordinate staffing, improve workflows, support patient access, and ensure consistent follow-through.

The ideal candidate has dental office management experience, strong leadership skills, and the ability to address problems, support employees, and keep a busy department running smoothly.

Responsibilities

• Oversee daily dental operations, including scheduling, patient flow, staffing coverage, and coordination between front-office and clinical teams.
• Supervise assigned staff, communicate expectations, provide coaching, and complete performance evaluations.
• Coordinate staff onboarding and ongoing training with HR and dental leadership.
• Monitor appointment availability, cancellations, no-shows, and follow-up needs to improve access and schedule utilization.
• Partner with dental providers to coordinate schedules and address operational barriers to patient care.
• Ensure patients receive clear information about appointments, treatment-plan next steps, referrals, and financial arrangements.
• Address patient concerns professionally and coordinate resolution with the appropriate team.
• Work with billing staff to support accurate insurance verification, authorization tracking, documentation, and timely claims follow-up.
• Coordinate dental supply inventory, purchasing requests, equipment maintenance, and vendor communication.
• Support implementation of infection prevention, sterilization, safety, and quality procedures in collaboration with clinical leadership.
• Maintain organized operational records and assist with audits, site visits, and department reporting.
• Monitor department performance, identify workflow improvements, and follow through on corrective actions.
• Support outreach activities that introduce the community to CMCC’s dental services.
• Coordinate with other departments to maintain consistent communication and patient service across CMCC locations.

Qualifications

• Previous supervisory or management experience in a dental office or dental department.
• Working knowledge of dental terminology, scheduling, patient flow, treatment coordination, and dental insurance processes.
• Experience using dental practice management software or electronic health records.
• Strong organizational, communication, problem-solving, and staff leadership skills.
• Ability to manage competing priorities and follow through on assignments.
• Commitment to respectful patient care, confidentiality, and teamwork.

Preferred Qualifications

• Experience in an FQHC, community health center, or other setting serving diverse patient populations.
• Experience in eCW
• Experience with Medi-Cal Dental and dental billing workflows.
• Experience supporting multiple dental providers
• Dental assisting experience or an active Registered Dental Assistant credential.
• Bilingual English/Spanish.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person